About this role
Job summary
The Business & Project Co-Ordinator is a key member of the Adult Community Mental Health (CMHT) and Trust-wide Adult Learning Disabilities (ALD) Business & Performance Team. The post holder will lead and co-ordinate service improvement, transformation and business change projects across the directorate, supporting strategic objectives and ensuring high-quality, efficient and sustainable services.
The role will utilise project management methodologies, performance information and stakeholder engagement to deliver service redesign, productivity improvements and transformation initiatives. The post holder will work closely with clinical and operational teams, senior managers, corporate departments and external partners to ensure successful project delivery and transition into business as usual.
** Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post **
Main duties of the job
Lead and co-ordinate multiple service improvement and transformation projects across CMHT and ALD services. Develop project documentation including business cases, project initiation documents (PIDs), project plans, risk registers and progress reports. Support directorate productivity, efficiency and quality improvement initiatives. Establish and maintain effective project governance arrangements and stakeholder engagement processes. Analyse and interpret complex performance and business information to inform decision-making and service development. Facilitate service redesign and process improvement activities using recognised improvement methodologies. Produce high-quality reports, presentations, communication materials and project updates for a range of audiences. Deliver training, workshops and engagement events to support project objectives. Monitor project outcomes, benefits realisation and transition into business as usual. Line manage Business & Project Administration Support staff, where applicable.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We're Kind We're Fair We Listen We Care
Job description Job responsibilities
The post holder will be responsible for managing and co-ordinating complex business change, transformation and service improvement projects across the Adult Community Mental Health and Trust-wide Adult Learning Disabilities Directorate.
Key responsibilities include:
Developing, implementing and monitoring project plans, business cases, risk registers and governance frameworks. Managing project timelines, milestones, risks, dependencies and reporting requirements. Working collaboratively with clinical teams, operational managers, corporate services, commissioners and external stakeholders to deliver agreed project outcomes. Leading service improvement initiatives using recognised methodologies such as process mapping, LEAN approaches and productivity improvement techniques. Ensuring co-production principles are embedded throughout project development and delivery. Supporting the development and implementation of policies, standard operating procedures and new models of service delivery. Providing expert advice and guidance on project management, business improvement and service redesign. Producing and presenting complex information in a clear and accessible format for senior managers, stakeholders and project boards. Monitoring and evaluating project benefits, outcomes and performance measures. Supporting communication and engagement activities, including newsletters, presentations, workshops and stakeholder events. Delivering training and coaching to services to support sustainable change and continuous improvement. Line managing designated staff and contributing to workforce development, supervision and performance management processes. Maintaining effective relationships with internal and external stakeholders to support innovation, service development and organisational objectives.
Person Specification
Qualification & Training Essential
Degree level or equivalent vocational / professional qualification or relevant experience. Evidence of knowledge/training in project management techniques e.g. Prince, process mapping, demand and capacity modelling.
Experience & Knowledge Essential
Substantial experience within a business support role and relevant experience in a project management role. Experience of gathering and analysing data from a wide variety of sources and using a variety of software packages. Demonstrable experience of affecting change, process redesign and establishing monitoring/evaluation mechanisms within an NHS setting.
Desirable
Experience of working within the NHS and Community Mental Health & ALD Services. Good working knowledge of the wider NHS agenda, including NHS targets and national initiatives. Experience of management of staff and budgets.
Skills Essential
Excellent project management and organisational skills, with the ability to manage multiple workstreams and meet competing deadlines. Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly. Excellent communication and stakeholder engagement skills, including the ability to influence and build effective working relationships at all levels.
Desirable
Ability to facilitate service improvement and change management initiatives using recognised improvement methodologies. Proficiency in Microsoft Project, Visio and other project management software applications. Experience of line management, coaching and supporting staff development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Oxleas NHS Foundation Trust
Address Memorial Hospital
Shooters Hill
London Woolwich
SE18 3RG
United Kingdom
Employer's website http://oxleas.nhs.uk/ (Opens in a new tab)