About this role
Job summary
Are you a tenacious, confident, and flexible person, with excellent organisational, engagement, and communication skills, who can work autonomously and as part of a creative and motivated team? If you are, we would really like to hear from you!
This post is based at St James Clinic, Kings Lynn, it is full time working Monday to Friday 0830 - 1630 - a total of 37.5hrs per week. This is a new post created to support and work closely with the Tissue Viability Team in the South Place providing and assisting with all aspects of general administration tasks.
Interviews will be held on teams.
Main duties of the job
The post holder will provide comprehensive administrative support to the Tissue. Viability and Skin Integrity Service, ensuring the efficient coordination of clinical andoperational activities. The role will support the delivery of high-quality patient carethrough the effective management of patient appointments, clinical administrationand equipment processes.
About us
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days Opportunity to join the NHS pension scheme. Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources) Supportive positive culture that is Well-Led with regular supervision Comprehensive in house and external training programmes available NHS discounts and many more Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description Job responsibilities
To self-manage and prioritise a number of administrative and clerical duties which are generated by the team. These will include; General administrative duties will include photocopying, mail management,filing, archiving, typing letters, managing team members diaries andschedules, arranging meetings, taking of minutes at case meetings and teammeetings. Coordinate the booking, cancellation and rescheduling of appointments for LegUlcer Clinics and other associated services. Maintain and manage clinic schedules, ensuring optimum utilisation of cliniccapacity. Create, maintain and monitor patient waiting lists and escalate any concernsregarding delays in access to services.Tissue Viability Specialist NurseTissue Viability Occupational Therapist Process requests for Integrated Community Equipment Service (ICES)equipment, ensuring requests are accurate, authorised and submitted withinagreed timescales. Create and maintain equipment call-back, collection and replacement lists,ensuring equipment is tracked and managed effectively. Liaise with ICES providers, patients, carers, clinical staff and external agenciesregarding equipment orders, deliveries, collections and queries. Monitor service inboxes and telephone enquiries, responding appropriately orforwarding to the relevant clinician or manager. Produce routine reports, activity data and audits as requested by service leads. Support the service in meeting organisational targets, quality standards andreporting requirements. Ensure compliance with Trust policies, information governance requirementsand data protection legislation. Participate in service improvement initiatives and identify opportunities toenhance administrative processes and patient experience. Managing the information leaflets being issued by the team in regards to changes and amendments which may impact on patient experience. Using initiative, identify and suggest where there maybe improvements in the productivity and quality of the procedures and practices which could improvedata recording and performance reporting. To manage schedules and diaries for staff within the team, predominantly theteam lead, resolving appointment conflicts, arranging venues, issuing meetinginvitations, sending apologies, formulating agendas and taking minutes asrequested. Work load is self-managed and the position is not directly overseenby the administrative manager, although clinical team lead is available andregular meetings are arranged for administrative supervision regularly. The post holder requires a high level of interpersonal skills to enable them tobe able to communicate with patients and others in an appropriate way, beingable to diffuse situations with tact and empathy and to provide accurateinformation, supporting enquiries in an unsupervised environment and in atimely manner. Inputting onto and accessing a variety of systems such as SystmOne anddesignated spreadsheets/databases in line with team procedures, keeping to the allocated deadlines and timescales, some of which may be ad-hoc and urgent.
Person Specification
Qualifications Essential
Maths and English GCSE (Grade C or above, or equivalent)
Desirable
Relevant IT Qualification
Experience Essential
Proven administrative experience in a busy office environment. Proven experience of working as part of a team as well as independently.
Desirable
Knowledge of NHS Knowledge of NHS ordering systems Knowledge of NHS patient systems
Skills, Abilities and Knowledge Essential
Comprehensive working knowledge of Microsoft Office, especially, Word, Outlook, Access & Excel Good keyboard/typing skills Excellent organisation skills with an eye for detail and confidence to question quality Able to prioritise and organise own workload without direct supervision. Able to meet deadlines effectively and promptly. Excellent communication and interpersonal skills i.e. communication, listening and empathising
Desirable
Experience of working with the general public. Enhanced IT skills Planning Skills Customer care skills
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework) Essential
Articulate, calm and polite. Enthusiastic and motivated Committed to providing the best possible service to patients Tact and diplomacy
Other Essential
Flexible attitude and approach to work to meet Patient/Service needs Able to make own transport arrangements to meet the needs of the service Willingness to cover in other geographical locations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East of England Community Health and Care NHS Trust
Address St James Clinic
Extons Road
Kings Lynn
PE30 5NU
United Kingdom
Employer's website https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)