About this role
Job summary
Are you organised, patient-focused and confident navigating complex funding processes? Join our team and help make every patient contact count.
At the Healthcare Management Trust, we are passionate about delivering innovative, high-quality health and social care services that make a real difference to peoples lives.
Our purpose is simple: to make every contact count, ensuring every resident and patient receives the best possible experience and outcome.
We are looking for a proactive and detail-oriented Treatment Bookings Co-ordinator IFR Lead to play a key role in supporting our hospitals booking and administration function, with particular responsibility for Individual Funding Request (IFR) processes. This is a part time role, working 20 hours per week.
This is an excellent opportunity for someone who enjoys working in a busy healthcare environment, building strong relationships and ensuring patients receive a smooth, well-coordinated experience throughout their care journey.
Main duties of the job
As our Treatment Bookings Co-ordinator IFR Lead, you will take the lead on IFR funding requests, ensuring patient bookings are reviewed in line with relevant Integrated Care Board (ICB) policies and criteria.
Working closely with consultants, senior clinical colleagues, the Theatre team, patients, insurers and other hospital departments, you will help ensure that bookings are accurate, funding requirements are met and admissions run as smoothly as possible.
Your responsibilities will include:
Leading and monitoring IFR funding requests and responding to funding-related queries. Maintaining a detailed understanding of relevant ICB policies and booking criteria Reviewing patient bookings to ensure they meet the appropriate funding and pathway requirements. Coordinating clinic, theatre, outpatient, physiotherapy and pre-operative appointments. Working closely with consultants and the Theatre team to optimise theatre schedules and ensure the correct booking processes are followed. Liaising with patients and insurance companies regarding admissions, authorisations and procedure costs. Preparing admission documentation and ensuring patient records and information are accurate and up to date. Supporting the wider bookings team and responding to enquiries in a friendly, professional and timely manner. Handling confidential patient information in accordance with data protection, information security and confidentiality requirements.
About us
Our people are at the heart of everything we do. We believe in creating an environment where colleagues can be themselves, work collaboratively and make a meaningful difference.
Our values guide how we work every day. We are:
Caring putting patients and people first. Enterprising embracing innovation and new ideas. Resourceful finding effective solutions. Authentic bringing our genuine selves to work. Accountable taking responsibility for what we do. By joining us, you will contribute to our charitable mission to provide quality and innovative care solutions for people with complex needs within marginalised communities.
Ready to make a difference?
If you have strong administrative skills, a passion for excellent customer service and the confidence to coordinate complex booking and funding processes, we would love to hear from you.
Join the Healthcare Management Trust and help us make every contact count.
Job description Job responsibilities
Take the lead on all IFR funding requests.
Have a detailed understanding of ICBpolicies.
Checking all patient bookings alongside ICB policy criteria.
Monitor and manage the level of IFR requests that come in to the Hospital.
Liaise with senior clinical staff with any funding queries.
Liaise with other departments to coordinate bookings.
Work closely with the Theatre team to ensure patients have gone through the correct booking process.
Assist the bookings team with any related queries.
To communicate and liaise with consultants and other hospital departments regarding patients bookings for clinics, theatre and admissions.
Prepare appropriate admission documentation for all patients.
To deal with incoming queries in a pleasant and professional manner and to escalate any clinical queries to the appropriate department.
To ensure all patient information is up to date
Liaise closely with patients/insurance companies prior to admission.
To relay information to patients relating to cost of procedures
Work closely with the Theatre team and Consultants to ensure that the daily theatre schedule is utilised to it maximum potential considering standard RTT pathways and any contractual restrictions imposed by ICB
Booking Physio, outpatient and Pre-op appointments as and when required
Prepare admission documentation.
Liaise with Insurance Companies regarding authorisations.
To collate information after outpatient clinics and ensuring all documentation is correctly prepared for the medical secretaries.
To attend staff update sessions and complete required eLearning.
To be flexible regarding hours worked and accepting hours may alter periodically to reflect the changing needs of the business.
Person Specification
Experience Essential
Experience in a customer service and administrative role. Excellent interpersonal and communication skills. Good computer literacy, including the ability to use electronic patient record and medical records systems. A willingness to undertake development activities to improve performance and effectiveness. GCSE English and Mathematics, or equivalent.
Desirable
An understanding of Individual Funding Request (IFR) policies and processes. A BTEC/NVQ qualification in Administration, or currently working towards one.
Employer details Employer name Healthcare Management Trust – St Hugh’s Hospital
Address St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
United Kingdom
Employer's website https://hmtsthughs.org/ (Opens in a new tab)