About this role
Job summary
At BrisDoc's Homeless Health Service, we are devoted to transforming the health and well-being of those experiencing homelessness. By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives.
We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services.
You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way. You will project a positive, welcoming and non-judgemental image to patients, other visitors and members of the Practice team. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures.
You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician / service to best support their needs. Duties will include speaking to patients, carers and support workers face to face and on the telephone, booking appointments and dealing with queries and enquiries.
Please note: Sponsorship is not available for this role.
Main duties of the job Who We're Looking For
We're looking for people who share our passion for the NHS and delivering "patient care by people who care". o Good general education, including GCSE grade 4 or equivalent qualifications in English and Mathso Good computer literacyo Ability to listen and respond appropriately to patients and staff with differing needso Ability to convey information accurately both verbally and in writingo Ability to work within a team and take instructions as requiredo Experience of working in a front-line or general practice roleo Initiative and problem-solving skillso Maintaining confidentiality at all timeso Accurate record-keeping with attention to detailo Motivation to contribute to BrisDoc's core values
About us Why Join Our Team?
Make a Lasting Impact
Play a vital role in welcoming and engaging with patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way Empower individuals to take control of their health and work towards healthier, more stable lives Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included Supportive, Collaborative Culture
Join a friendly and committed Patient Services (Reception) team at the Homeless Health Service Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences Help shape and improve services in an environment that welcomes your input and ideas Professional growth and recognition
Develop your skills in communication, patient care, and healthcare systems through ongoing training and support As an Employee Ownership Trust, you're a co-owner who is empowered to shape the future of our organisation and take part in decision-making Recognising Your Value Generous annual leave, NHS pension and discretionary annual bonus Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and Employee Assistance Programme
Job description Job responsibilities Main Duties and Responsibilities
Engage and Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries. Accurate Documentation: You will enter patient details on our clinical system with precision to ensure the clinical team have all necessary information and to provide accuracy of data across the entire healthcare system. Safety and Patient Care: You will signpost patients to the most appropriate care following guidance from senior staff, policies and pathways to ensure patient wellbeing and safety. Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported. Additional administrative duties:As part of a team, you will also be required to perform other administrative duties, which will include but arent limited to:
Prescription requests and queries Referrals Registrations and deductions Workflow, post and electronic document management. Emails Other tasks may be added based on experience, knowledge and progression as indicatedby the Operational Manager.
Please refer to the full job description and person specification for more info.
We reserve the right to close this vacancy once enough suitable applications have been received.
Person Specification
Qualifications Essential
Good general education, including GCSE grade 4 or equivalent qualifications in English and Maths.
Experience Essential
Previous suitable experience in a related field Experience of working in a front-line or general practice role Previous experience of working with vulnerable and chaotic groups
Desirable
Experience of dealing with people with mental health problems Experience of working with homeless or vulnerably housed people Previous work in General Practice or other healthcare environment
Skills Essential
Good computer literacy Ability to deal sensitively with anguished, distressed, and occasionally aggressive individuals Ability to liaise with co-workers, both clinical and operational staff Ability to convey information accurately both verbally and in writing Ability to work within a team and follow instructions Initiative and problem-solving skills Accurate record-keeping with attention to detail Excellent telephone manner Effective time management and strong organisational skills
Knowledge Essential
Understanding of the importance of maintaining confidentiality Awareness of professional behaviours aligned to BrisDoc's core values
Desirable
Experience of using EMIS, RotaMaster, and TeamNet systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name BrisDoc Healthcare Services
Address Homeless Health Service
1 Jamaica Street
Bristol
BS2 8JP
United Kingdom
Employer's website https://brisdoc.co.uk/ (Opens in a new tab)