About this role
Job summary
We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.
The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example.
The post holder will be committed to developing others whilst focusing on their own personal development.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
You will assist the Head of Operations in addressing the Trust's strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required.
You will deputise for the Head of Operations as required.
The role requires an individual with a relevant professional qualification and experience in the management of people and services.
You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers.
You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target.
You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications Essential
University Degree of Equivalent experience Management qualification or equivalent experience
Desirable
Evidence of continuing development
Experience Essential
Staff management, including sickness absence, appraisals and performance Team working Project work
Desirable
NHS experience including experience in managing waiting lists and understanding of NHS standards Financial and activity management
Skills Essential
Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Practical and creative approach to problem solving Ability to work on own initiative and as part of a team Ability to meet deadlines and manage varied workload Understand and practice confidentiality, tact and diplomacy Ability to cope with stress and work well under pressure Ability to communicate with and get on with a wide range of people from all disicplines Awareness of limitations and experience of role
Knowledge Essential
IT including Microsoft Word, Excel, Access, Outlook, Performance and Change Management Current NHS issues
Desirable
Budget setting PAS or similar patient access system
Other Requirements Essential
Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning Role model our Trust values every day Ability to travel for cross site working or to attend when on call
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)