About this role
Job summary
We are looking for a friendly, enthusiastic, and organised individual to join our team in a vital administrative support role. This is a great opportunity for someone who enjoys working with people, being part of a team, and contributing to services that make a real difference to patients and communities.
You will play an important part in the smooth day-to-day running of the service. Your work will support both clinical staff and service users, helping to keep things organised, efficient, and welcoming. No two days are the same, and you'll gain valuable experience across a range of administrative tasks.
We are looking for someone with a positive attitude, good communication skills, and strong organisational skills, who is committed to providing a high standard of administrative support. In return, we offer a supportive team environment, training, and opportunities to develop your skills within the NHS.
If you're reliable, motivated, and looking for a role with purpose, we'd love to hear from you.
Main duties of the job
The post holder will be responsible for providing an efficient and high standard of Administration support to the LPMHSS .
The post holder will handle confidential and sometimes contentious and sensitive information and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and policies.
The post holder is expected to work flexibly to support the Local Primary Mental Health Support Services (LPMHSS) and assist and support other colleagues if required this includes working as part of a team with the other administration staff across our 5 sites providing cover as required.
This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, please apply.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience Essential
Experience of using databases Previous office experience. Experience of gathering and submitting data Experience of establishing new systems of work Sensitive to the issues faced by clients with mental health problems.
Desirable
Has previously worked in the NHS or similar environment Experience of using healthcare systems
Qualifications/Knowledge Essential
3 GCSEs or equivalent experience. Vocational Level 3 Business Administration or equivalent skills, knowledge and experience Typing qualification or equivalent relevant experience. Understanding of the importance of confidentiality, information governance and data protection within a healthcare setting
Desirable
ECDL or equivalent experience. Knowledge of medical terminology
Skills Essential
Ability to work in a busy and challenging environment. Good communication and listening skills. Excellent IT skills and the ability to transfer IT skills to new applications
Desirable
Welsh language speaking/listening skills at Level 3 or above
Other Essential
Flexible approach to work and duties to meet the needs of the service. Ability to travel in a timely manner to sites managed by the Community Mental Health Directorate.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cwm Taf Morgannwg University Health Board
Address Ysbyty Cwm Cynon or Bridgend
New Road - or Quarella Rd
Mountain Ash - or Bridgend
CF45 4BZ
United Kingdom
Employer's website https://joinctm.wales/ (Opens in a new tab)