About this role
Job summary
If you have an interest in supporting with provision of high quality healthcare, experience in governance and compliance, and would enjoy being part of a lively and dynamic organisation, this could be the role for you.
The PCN Governance & Compliance Officer will join a dynamic and well established team at DHC to work collaboratively with all the DHC Federation GP Practices and PCNs. They will support them in achieving high standards of governance and compliance and will provide support and advice on CQC inspections.
They will help define current governance processes within DHC and be an integral part of both the PCN team and the wider governance team, contributing to the function and progress of both teams.
Please note that we are unable to offervisa sponsorship. Applicants must have the appropriate right to work in the UK for the duration of the employment.
Shortlisted candidates will be expected to attend an in-person interview at Holmhurst Medical Centre, Redhill. If you require a reasonable adjustment under the Equality Act, please let us know when invited.
Appointment to this role is subject to a satisfactory Standard DBS check. Any information disclosed will be considered fairly and only where relevant to the requirements of the role.
We screen and shortlist suitable candidates as applications are received. We reserve the right to close this vacancy early and without notice if we fill the position; we encourage early applications to avoid disappointment.
Main duties of the job
Main duties include:
Support and advice to our practices and to DHC, on governance and compliance, and supporting with CQC preparation.
Production of policies, SOPs and other documentation around governance
Review of compliance in our practices and in DHC
Supporting with delivery, implementation and maintenance of clinical governance software for maximally efficient working
Support with investigations, complaints handling, DSP toolkit returns, and ensuring GDPR requirements are met.
This role will be based at Holmhurst Medical Centre, Redhill and will require travel to other DHC locations. Candidates should consider how they will travel reliably between sites during the working day, including whether they will need access to a car or other suitable transport.
Appointment to this role is subject to a satisfactory Standard DBS check. Any information disclosed will be considered fairly and only where relevant to the requirements of the role.
About us
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
The benefits we offer include:
Competitive salaries Membership of the NHS pension scheme 27 days' annual leave plus bank holidays, increasing with length of service Access to an Employee Assistance Programme Opportunities for training, development and career progression Some of our sites have free on-site parking (subject to availability) We aim to be an employer of choice and conduct annual staff satisfaction surveysIn a recent staff survey, 95% of staff said they feel enthusiastic about their job at DHC and 94% ranked care of patients as the organisation's top priority, compared with 79% nationally.
DHC actively encourage and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.
Job description Job responsibilities
The PCN Governance & Compliance Officer will work with all the DHC Federation GP Practices and PCNs to support them in achieving the highest standards of governance and compliance.
The post holder will deliver an effective service supporting Practice Managers, DHC Managers and associated clinicians to implement, maintain, evidence, and advise on systems for good governance across the Federation.
The post holder will help define current governance processes, facilitate discussions and advise colleagues as to how best practice might be adopted, document those processes as they are agreed and see through to delivery to ensure the practices offer the highest quality care to our patients.
The post holder will also be an integral part of the wider DHC governance team and will work with them to ensure that PCN governance dovetails with wider organisational governance. The governance team has recently appointed a governance officer whose remit is modernisation of organisational governance processes, and the post holder will work closely with that person to progress this for PCN governance.
The approach will be to work collaboratively with Practices to strengthen governance arrangements, share good practice and identify opportunities to maximise efficiency through working at scale. Where appropriate, common approaches, policies, procedures, and standard operating procedures will be developed collectively, while allowing for necessary local variation and Practice autonomy.
Shared resources will be made readily accessible to Practices, supporting consistent implementation and reducing duplication of effort. Where DHC has direct responsibility or accountability, appropriate assurance arrangements will be maintained to ensure required standards and compliance obligations are met.
DUTIES AND RESPONSIBILITIES
Work with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC inspections.
Identify required policies, documentation and record keeping.
Produce common policies and documentation for practices to adopt if they wish.
Support with best practice in record keeping for each practice.
Support awareness of changes within practices, including specific training as required.
Review compliance processes in the practices including Health & Safety, fire, mandatory training, prescription control measures, emergency drugs management, risk management, PAT testing, and infection prevention (including cleaning schedules and legionella testing). Advising and helping implement changes as required.
Support with delivery, implementation, and maintenance of clinical governance software to ensure there is maximum gain, working closely with specialist staff.
Support investigations into incidents, and ensure complaints are tracked and responded to in a timely fashion and compliments are recorded and communicated.
Help with completing the annual DSP toolkit returns for practices. Ensure GDPR requirements are met.
Working with the Data Protection Officer, ensure appropriate data sharing agreements, DPIAs and privacy notices are in place and kept up to date.
Ensure practices are aware of the status of employees completing mandatory eLearning and related training to ensure organisation is compliant with governing body requirements.
Help ensure practices capture information and associated compliance paperwork from existing and new clinicians.
Work with clinicians to ensure a robust programme of continuous clinical and non-clinical audit improvement is delivered.
Ensure CQC registration is up to date and comprehensive, regularly reviewing and auditing performance against CQC standards to ensure practices are ready for CQC inspections.
Liaise between the PCNs and the wider governance team, advising on where governance requirements may differ for PCNs and where DHC-delivered services do need to comply.
Support DHC with SARs which are submitted, in line with our policies.
Undertake other duties as required, which are commensurate with the nature of the post.
WORK SETTING AND REVIEW
Work to objectives as set by the Head of PCNs, DHC Governance and Compliance Manager and Director responsible.
Be able to work with a high degree of autonomy and be willing to attend sites across the Federation geography (East Surrey).
Work with a continuous improvement mind set.
Attend the DHC head office huddles and ensure regular and close contact with both the DHC governance team and the PCN team.
INDIVIDUAL RESPONSIBILITIES
To manage own workload efficiently and effectively, daily. Always maintain confidentiality. Make decisions pertaining to the smooth and efficient running of practices and DHC acting independently but where necessary referring problems to management of the practices or DHC or the appropriate external agency via the quickest route possible.
Adhere to DHC policies and procedures and relevant legislation including the requirements of any professional bodies and attend mandatory training as identified by the DHC.
Participate in reflection, self-evaluation and continuous professional development including performance review.
Contribute to ongoing projects as required.
This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.
Always maintain confidentiality around patients, clients, staff, and DHC business.
Person Specification
Qualifications Essential
Educated to degree level or equivalent
Experience Essential
Knowledge of governance in a healthcare setting, acquired through experience or training. Evidence of continuing professional development. Understanding of the background to and aims of current healthcare policy.
Desirable
Understanding of the background to and aims of current healthcare policy.
Skills Essential
Working knowledge of the Microsoft Office Suite, including use of Co-pilot. Presentation skills with ability to demonstrate and represent service to CQC. Ability to prioritise own work effectively.
Attributes Essential
Ability to provide and receive complex and sensitive information, negotiate with stakeholders on difficult issues to produce solutions. Ability to analyse complex facts and situations and develop a range of options. Ability to think in different contexts. Demonstrable capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly. Ability to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables, working to tight timescales. Experience of identifying and interpreting national policy. Experience of researching best practice interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation). Ability and willingness to travel across sites throughout the geography of the Federation.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorking Healthcare Ltd.
Address Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
United Kingdom
Employer's website https://dhcclinical.co.uk/ (Opens in a new tab)