About this role
Job summary
An exciting opportunity has arisen for a full-time Receptionist to join our Outpatient team at Ashford and St Peter's Hospitals. The post includes covering the reception in the Urology Centre and general office duties, and to provide an excellent administrative service to our patients.
Good administration skills are required, along with an excellent telephone manner. The successful candidate will be an enthusiastic and highly motivated team player, who shows flexibility and a careful attention to detail.
You will be required to use a number of systems including Surrey Safe Care (Cerner), Evolve and Dictate IT. Previous experience of these systems is desirable, but not essential, as training will be provided.
Main duties of the job
To ensure that all Patients, Visitors and staff are greeted in a friendly, welcoming and efficient manner.
Using Cerner/SSC to update patient details and register patient attendance.
To follow necessary procedures to ensure clinical / nursing staff are aware of the patient's arrival. Patients will be directed to the correct waiting area by reception staff.
Ensure all appointments are in the correct episodes and make corrections if necessary.
Escalate to services where outcomes & attendances have not been recorded.
To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient's relatives, staff and other healthcare colleagues on appointments and other Trust Services.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:www.asph-careers.org
Job description Job responsibilities
Using Cerner/SSC to update patient details and register patient attendance.To follow necessary procedures to ensure clinical / nursing staff are aware of the patients arrival. Patients will be directed to the correct waiting area by reception staff.Ensure all appointments are in the correct episodes and make corrections if necessary.Escalate to services where outcomes & attendances have not been recorded.To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients relatives, staff and other healthcare colleagues on appointments and other Trust Services.To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person Specification
Qualifications Essential
Educated to GCSE 'C' standard, or equivalent, including English and Maths.
Experience Essential
Administration / Reception experience. Customer Service experience. oTelephone and face-to-face contact with clients and other people at all levels.
Desirable
oExperience of working within the NHS or other Health industries.
Attitude, Behaviour and Values Essential
Customer service focus. Always puts patients first. Willing and able to take personal responsibility. Demonstrates passion for excellence. Supports and promotes equality and diversity
Skills Essential
oFamiliar with Microsoft Office. Excellent communication skills. Ability to empathise and reassure patients. Problem solving and initiative. Calm, confident and able to work well under pressure.
Desirable
Experience of Trust IT systems (e.g. Cerner/Millennium, Evolve, DictateIT)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust
Address St. Peter's Hospital
Guildford Road
Chertsey, Surrey
KT16 0PZ
United Kingdom
Employer's website https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)