About this role
Job summary
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Maintaining and monitoring the practice appointments system.
Care Coordinator with strong administrative, organisational and communication skills.
Processing personal, online and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
This is a 37.5 hours position (Flexible pattern), and will be during our opening hours 07:45-18:30 Monday to Friday. We also offer extended hours on a Saturday 08:00-12:00.
Main duties of the job
The successful candidate will have and be able to demonstrate:
Good customer service skills. Previous NHS GP Practice experience is desirable but not essential;
Experience Care Coordinator with strong administrative, organisational and communication skills.
Professional, approachable and friendly and efficient front-desk service;
Experience of working in a team;
Providing excellent customer service;
Adept in using own initative when working alone;
Experience working in a busy environment;
The ability to multitask and prioritise effectively whilst staying calm under pressure;
Has a good understanding of confidentiality;
Flexibility in working pattern and duties;
Ability to cope with and manage change;
Computer literate. EmisWeb familiarity is desirable but training will be provided.
About us
South Reading and Shinfield Group Medical Practice is a well-established NHS GP surgery in Reading, split across two sites, with approximately 12, 000 registered patients. We are a friendly, supportive practice that has as a committed multi-professional team. We currently use the Emis Web clinical system.
Job description Job responsibilities
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes for surgeries and updating as necessary Filing post in medical records Email and photocopy as requested Reception
Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments
Process appointment requests for today/future appointments from patients by telephone, email and in person. Deal with visits/requests Computer
Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone
Have working knowledge of telephone system, during and after hours Other Tasks
Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.
Person Specification
Qualifications Essential
A Levels
Experience Essential
The successful candidate will have and be able to demonstrate: Good customer service skills. Previous NHS GP Practice experience is desirable but not essential; Friendly and approachable manner; Experience of working in a team; Good telephone manner; Adept in using own initative when working alone; Experience working in a busy environment; The ability to multitask and prioritise effectively whilst staying calm under pressure; Has a good understanding of confidentiality; Flexibility in working pattern and duties; Ability to cope with and manage change; Computer literate. EmisWeb familiarity is desirable but training will be provided.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name South Reading and Shinfield Group Medical Practice
Address Shinfield Health Centre
School Green
Shinfield
RG2 9EH
United Kingdom
Employer's website https://www.srssurgery.co.uk/ (Opens in a new tab)