About this role
The Customer Service Representative supports both Supply Chain Center operations. The incumbent in this role will provide general office/clerical support as well as maintain Supply Chain Center run operational such as order processing, credit management, and customer service.
Responsibilities
Customer Service & Credit Management
Support with inbound/outbound phone callsCommunicate with customers over the phone, email and online chat to resolve their questions or concernsPrepare orders in WMS and prepare pertinent reports for loading and productionOrder processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add ons/change requestCoordinate and disseminate corporate, marketing, and other company information to the storesMaintain filing system for invoices, reports, and other customer-related informationSupport specialty orders such as school lunch, WRC, and DIGMaintain credit management for the customer and lead credit review process via SAP/Credit TrackerSupport with all SCC communication and redeliveryAbility to manage multiple priorities, multi-taskMeet performance metrics/objectives High School diploma/GEDMinimum 1 year of Customer Service experience, bookkeeping, or general accounting experienceAbility to work independently and as a teamExcellent communication, interpersonal and organizational skillsAbility to handle multiple tasksExperience with Microsoft Office softwareBilingual preferredAbility to work a flexible shift/schedule, holidays and weekendsCall Center Soft skills preferred Benefits:
Paid Holidays and Vacation Medical, Dental & Vision benefits that start on the first day of employmentNo-cost mental health support for employee and dependentsChildcare tuition discountsNo-cost fitness, nutrition, and wellness programs Fertility benefitsAdoption assistance401k matching contributions 15% off the purchase price of stock Company bonus All your information will be kept confidential according to EEO guidelines.