About this role
We're looking for a Customer Service Representative to join our team in St Louis, United States. In this role, you'll be the voice of our organization, delivering exceptional support and building lasting relationships with our customers. If you're friendly, empathetic, and passionate about helping others, we'd love to hear from you.
Answer inbound customer inquiries via phone, email, and chat with professionalism and courtesyResolve customer issues and complaints in a timely and satisfactory mannerProvide accurate information about products and services to customersMaintain detailed and organized customer records and interaction documentationFollow up with customers to ensure their concerns have been fully addressedIdentify opportunities to enhance customer satisfaction and loyaltyEscalate complex or sensitive issues to appropriate management personnelMeet or exceed performance metrics including response time, resolution rate, and customer satisfaction scoresMultitask effectively while maintaining quality service during high-volume periodsCollaborate with team members and other departments to deliver comprehensive support Proven customer service experience or demonstrated ability to work effectively in a customer-facing roleExcellent communication and interpersonal skills, both written and verbalStrong active listening and empathy skillsProblem-solving ability with a customer-focused mindsetProficiency with computer systems and ability to quickly learn new software platformsAbility to multitask and prioritize effectively in a fast-paced environmentPatience and composure when handling difficult or frustrated customersTime management skills with the ability to meet deadlines and performance targetsPreferred experience with Customer Relationship Management (CRM) softwarePreferred knowledge of relevant products or servicesPreferred experience in conflict resolution and de-escalation techniques All your information will be kept confidential according to EEO guidelines.