About this role
**Customer Service Representative**
Join our team as a Customer Service Representative at our Austin, Texas location (6631 Orion Dr #109). We're looking for an enthusiastic and detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, handling customer interactions with professionalism, empathy, and a genuine commitment to satisfaction. If you're organized, collaborative, and ready to make a positive impact every single day, we want to hear from you!
Demonstrate a friendly, positive attitude and exceptional customer service skills in all interactionsReceive and process customer orders accurately via phone, in-person, and digital channelsAddress and resolve customer concerns with empathy and efficiency, ensuring satisfactionHandle cash transactions accurately and make correct monetary changePerform upselling and cross-selling activities to support organizational goalsEnter orders and customer information using computer keyboards or touch screen systems with accuracy and speedMaintain inventory records and complete associated paperwork in an organized mannerOperate all equipment according to established procedures and safety guidelinesCommunicate clearly and professionally with customers and team members, both verbally and in writingPerform general cleaning and maintenance duties to ensure a welcoming work environmentAdapt to changing priorities and work conditions while maintaining quality and efficiencyCollaborate with team members to support store operations and achieve collective goals **Required Skills & Competencies:**
Strong verbal and written communication skills with the ability to comprehend and convey information clearlyExcellent customer service skills with a friendly and positive demeanorProficiency in telephone communication and customer interactionCompetency in cash handling and accurate monetary transactionsAbility to add, subtract, multiply, and divide accurately and quickly (calculator use permitted)Computer literacy with the ability to enter data using keyboards or touch screen systemsStrong motor coordination and hand-eye coordination for precise, rapid movementsMultitasking ability with the capacity to manage multiple priorities simultaneouslyProblem-solving and conflict resolution skillsAttention to detail and organizational skillsTime management and reliability with consistent punctuality**Preferred Experience:**
Previous customer service or retail experienceExperience with point-of-sale (POS) systemsFamiliarity with inventory management processesExperience working in fast-paced, team-oriented environments**Physical & Environmental Requirements:**
Ability to work in varying temperature conditions (ranging from 36°F to 90°F and above)Capability to adapt to sudden temperature changes and work in diverse environmental conditionsAbility to handle exposure to food odors and work in confined spaces when necessaryWillingness to work flexible schedules, including part-time or full-time hours**Additional Qualifications:**
Flexibility and adaptability to changing work conditions and prioritiesStrong collaborative spirit and ability to work effectively within a teamEmpathetic approach to customer interactions and problem resolutionGoal-oriented mindset with a commitment to organizational success · Depth perception
· Ability to differentiate between hot and cold surfaces
Temperaments
· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions
Physical Requirements including, but not limited to the following:
Standing
· Most tasks are performed from a standing position
Walking
· For short distances for short durations
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
· Cases are usually lifted from floor and stacked onto shelves up to 72high
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
Pushing
· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
· Trays may also be pulled
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists