About this role
Join our dynamic team as a Customer Service Representative at our 7924 Fegenbush Ln location in Louisville, United States. We're seeking a friendly, efficient, and customer-focused professional who is passionate about delivering exceptional service and creating positive experiences for every customer. In this role, you'll be the voice of our organization, handling customer inquiries with professionalism and care while maintaining our commitment to quality and excellence.
Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a warm, welcoming toneProcess cash and credit card transactions with precision and attention to detailProvide outstanding customer service by addressing customer concerns, answering questions, and resolving issues with empathy and decisivenessCollaborate with team members to ensure smooth operations during peak periods and support colleagues as neededMaintain a clean, organized work environment that reflects our commitment to quality standardsPrepare items according to company standards and specificationsHandle and lift items weighing up to 25 lbs. as part of daily responsibilitiesDemonstrate resilience and flexibility in adapting to changing priorities and customer needsPerform additional duties as assigned by management to support team goals Excellent communication skills with the ability to interact professionally and courteously with customers and team membersStrong attention to detail and ability to follow directions accurately and consistentlyBasic math skills for handling cash transactions and processing paymentsFlexibility to work various shifts, including weekends and holidays as neededPhysical ability to stand for extended periods and lift up to 25 lbs. regularlyPositive attitude, friendly demeanor, and genuine enthusiasm for helping othersAbility to thrive in a fast-paced environment and manage multiple tasks simultaneouslyActive listening skills and empathetic approach to understanding customer needsProblem-solving abilities and composure when handling challenging situationsTeam player mentality with a collaborative spirit and willingness to support colleaguesReliability, punctuality, and strong organizational skillsAdaptability to learning new systems and processes quicklyPrevious customer service experience is preferred but not requiredFood handling experience is a plus All your information will be kept confidential according to EEO guidelines.