About this role
We're looking for a dynamic and results-driven Assistant Manager to join our team at our 3951 Taylorsville rd. location in Louisville, United States. In this pivotal role, you will support the Store Manager in overseeing daily operations while leading and motivating a dedicated team. You'll be instrumental in delivering exceptional customer experiences, maintaining operational excellence, and driving store performance. This position offers an exciting opportunity to develop your leadership skills in a fast-paced, collaborative environment where your contributions directly impact our success.
Oversee and manage daily store operations, including opening and closing procedures, to ensure smooth and efficient workflowLead, motivate, and mentor team members to maintain high performance standards and foster a positive work cultureRun shifts efficiently while ensuring timely order preparation, accurate processing, and quality deliveryHandle cash transactions, reconcile registers, and maintain accurate financial records with meticulous attention to detailInteract professionally and empathetically with customers, addressing concerns promptly and ensuring satisfactionAnswer phones, process customer orders accurately, and manage customer inquiries with exceptional communication skillsMaintain a clean, organized, and safe work environment that complies with company standards and health regulationsTrain and develop new team members through comprehensive onboarding and ongoing skill developmentImplement, enforce, and communicate company policies and procedures consistently across all team membersCollaborate with the Store Manager to analyze performance metrics, achieve sales targets, and identify opportunities for store improvementManage inventory, monitor stock levels, and contribute to efficient inventory control and ordering processesMake decisive decisions in high-pressure situations while remaining calm, organized, and solution-focusedDemonstrate resilience and adaptability when responding to operational challenges and changing business needs Proven experience in customer service, food service, or retail management environmentStrong leadership and team management skills with the ability to inspire and develop othersExcellent communication and interpersonal abilities to work effectively with diverse team members and customersProficiency in math, analytical thinking, and problem-solving capabilitiesDemonstrated ability to multitask and work efficiently in a fast-paced, high-volume environmentDetail-oriented mindset with a strong focus on accuracy, quality, and operational excellencePhysical ability to lift up to 25 pounds regularly and stand for extended periodsFlexibility to work various shifts, including evenings, weekends, and holidays as neededBasic computer skills for order processing, inventory management, and point-of-sale systemsStrong financial acumen and experience handling cash transactions and reconciliationProven ability to train, mentor, and coach team members effectivelyExceptional customer complaint resolution and conflict management skillsDecision-making capability and assertiveness in managing operational challengesHigh school diploma or equivalent (preferred)Food safety certification or willingness to obtain (preferred)Positive attitude, enthusiasm, and genuine commitment to delivering outstanding customer experiences