About this role
We're looking for an enthusiastic and detail-oriented Assistant Manager to join our dynamic team at our Cahokia, United States location (1302 Camp Jackson Rd). In this pivotal role, you will drive operational excellence, inspire team members, and deliver exceptional customer experiences. As an Assistant Manager, you'll be instrumental in creating a positive work environment while maintaining high standards of service and efficiency.
Oversee and manage daily store operations during assigned shifts, ensuring smooth workflow and adherence to company standardsProvide strong leadership and mentorship to team members, fostering a collaborative and inclusive work environmentDeliver outstanding customer service by interacting professionally with customers and addressing their needs promptly and courteouslyManage cash handling and financial transactions with accuracy and transparency, maintaining detailed recordsAnswer customer inquiries and process orders efficiently while maintaining a customer-focused approachMaintain a clean, organized, and safe work environment that reflects company standardsManage inventory levels, conduct stock control, and coordinate with upper management on supply needsImplement, communicate, and uphold company policies and procedures consistently across all team membersCollaborate with the management team to analyze performance metrics and achieve store goals and objectivesResolve customer complaints and employee concerns with empathy and decisiveness, finding innovative solutionsParticipate actively in employee training and development initiatives to build a skilled and motivated workforcePerform additional duties as assigned by upper management, demonstrating flexibility and resilience Proven experience in retail or food service management, preferably in an assistant manager or supervisory roleStrong leadership and team management skills with the ability to motivate and develop team membersExcellent customer service orientation with a friendly, approachable demeanor and genuine empathyProficiency in math, analytical thinking, and problem-solving skillsExceptional communication and interpersonal skills with the ability to build positive relationshipsDetail-oriented with a strong focus on accuracy, efficiency, and qualityProficient in point-of-sale (POS) systems and basic computer applicationsDemonstrated ability to manage multiple tasks simultaneously in a fast-paced environmentStrong decision-making and conflict resolution capabilitiesExperience with inventory management and cash handling proceduresAbility to maintain composure and resilience in high-pressure situationsFlexibility to work various shifts, including evenings, weekends, and holidays as neededPhysical ability to stand for extended periods and lift up to 25 pounds regularlyHigh school diploma or equivalent required; associate's degree in business or related field preferredPositive attitude, organized mindset, and commitment to continuous improvement