About this role
Role Description
We need a customer success professional to own a portfolio of a mix of strategic and mid-market customers across the full lifecycle, serving as their primary point of contact and trusted advisor. You’ll drive adoption and value using data-driven insights, monitor health and proactively manage risk, partner with the Account Manager on upsell and expansion, collaborate cross-functionally to resolve issues and advocate for customer needs, deliver targeted product education, and keep customer activity and outcomes well-documented while helping to improve and scale our Customer Experience processes.
Qualifications
5+ years of experience in Customer Success or Account Management Deep food and beverage industry knowledge combined with market research, insights, or data analytics background Strong organization, timely communication, and relationship-building skills Ability to translate customer goals into measurable outcomes Comfortable working with data, metrics, and customer health indicators Experience with Customer Success and CRM platforms (e.g., Churn Zero, Salesforce, etc.)
Requirements
Strong customer lifecycle management experience with B2B/strategic and mid-market accounts, acting as a trusted advisor and primary point of contact Highly data-driven, using health metrics and usage insights to guide decisions and prioritize actions Organized and structured in building success plans, account reviews, and maintaining clear documentation Effective cross-functional collaborator with Product, Support, and Sales, advocating clearly for customer needs Excellent communicator who can deliver product education, best practices, and strategic guidance Comfortable working in customer success tools to track activity, health, and outcomes Process-improvement mindset focused on building scalable, repeatable customer success programs Strong commercial acumen with the ability to identify upsell and expansion opportunities in partnership with your Account Manager
Benefits
Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan Paid parental leave 401K with dollar-for-dollar company match up to 5% Unlimited PTO, recharge days, and Christmas through New Year break Wellness Reimbursement or HQ Gym access Employee stipend
Compensation
Salary range for this role is a base salary between $90,000-$105,000 plus an annual performance linked bonus. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.