About this role
Our team is looking for an organized and analytical professional. A successful candidate will have strong communication and problem-solving skills to support a rewarding customer mission.
Summary In addition to meeting the necessary qualifications the selected candidate must be comfortable working in a dynamic and high-energy environment. This position will be based in Japan, primarily at a customer location aboard MCAS Iwakuni in support of a Base Operations & Support contract with the Department of Defense (DoD)/Navy- Marine Corps.
Performance Location: The individual filling this position will be supporting Amentum on a contract for the US Department of Defense and working at the Marine Corp Air Station, Iwakuni, Japan.
Working Environment: Non-SOFA assignment, as such if a Company work sponsorship will be required, per Japanese visa processing requirements, the applicant must have either (10) years of related experience or a (4) year degree in related field.
Work Schedule: This position works eight hours/day five days a week minimum. The candidate participates in a 24/7 duty phone rotation.
Major Duties and Responsibilities:
• Train, mentor, schedule and supervise personnel assigned to the in country Work Control section • Serves as the primary interface and point of contact between the Work Control section and other sections/departments such as Deliverables, QEHS and Facilities for data analysis and information requests • Assists in the managing, dispatching and follow up of service requests and preventive maintenance work under the Base Operations and Support contract. • Monitors BOSC assigned work orders throughout process timeline, assists with processing tasks within Amentum Maximo as well as USMCmax. • Assists with follow ups to the customer and subcontractor personnel to ensure work is performed in a timely manner and meets expectations. • In conjunction with a team of Planner/Schedulers, assists with scheduling work to be performed • Track work orders for timely completion, provide analysis and insight into areas not meeting key performance indicators. • Perform general office administrative duties such as preparing reports and summaries using standard Office software. • Perform other duties as assigned.
Minimum Acceptable Experience and Qualification Levels:
• Prior experience in an operations and maintenance or construction environment is preferred but not required. • Previous experience with a work order management system such as a Maximo or SAP based CMMS is preferred. • Must be an experienced user of Microsoft office suite.
Expected Skills and Competencies:
• Possesses and demonstrates a positive focus on achieving outstanding customer satisfaction, handling issues or complaints with tact and diplomacy • Constantly seeks ways to improve and promote quality of work product • Able to multi-task and not lose focus on work order being recorded while answering a customer query of another work order status
Education:
• High school diploma or GED required.
Language Requirements:
• Must be bilingual in speaking English and Japanese • Reading and writing Japanese preferred • Must have excellent oral and written communication skills sufficient to effectively communicate with employees, management, and the client.
Professional Licenses & Certifications: N/A
Other Requirements:
• Candidate must possess a valid passport of home country with a minimum of 12 months remaining to expiration date. If not currently a resident of Japan • Will be expected to obtain a company-sponsored Japanese Work Visa if not currently a resident of Japan • Position does not typically require the applicant to drive in the performance of work duties. If applicant is eligible to operate a Company provided vehicle the applicant must be legally authorized to operate a vehicle safely in the Country of Japan as well as aboard the installation. Vehicle operators will be subject to US Military traffic citation point system. • Transportation is not provided to locally hired personnel for the purpose of commute to and from the workplace. Non-locally hired are expected to obtain and maintain the legal ability to operate a Company provided vehicle both on and off the installation for the purpose of commute and/or on-site transportation. Those unable to obtain and maintain the legal means to operate a motor vehicle in Japan or aboard the installation will be responsible for their own transportation for all purposes. • No clearance requirement. Must be able to obtain and maintain facility credentials/authorization.