About this role
JOB DESCRIPTION
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
This position will be posted until filled.
RESPONSIBILITIES
About the role:
This role is responsible for managing the timely receipt, sorting, distribution, and delivery of mail and packages while ensuring all shipping, labeling, and documentation processes meet company standards. The position also supports daily mail operations by operating company vehicles, handling deliveries, maintaining records, and providing excellent customer service in a fast-paced environment.
In this role you will:
Receive, sort, log and distribute all incoming (1st class, priority, certified, express, etc.) and interoffice mail and parcels according to established time frames and service standardsOperate a Company vehicle to complete mail pick-up and delivery runs to Post Office, UPS, FedEx and other company locations as neededDeliver mail to GMF departments according to established deadlines and service standardsEnsure that all outgoing mail and packages are properly labeled for mailing and shipping with correct postage, etc., utilizing folder/inserter machine, automatic postage meter machines and shipping systemsMaintain all logs and reporting documentation as requiredDemonstrate flexibility in discussing, clarifying and satisfying customer demands in a high volume, production environmentKnow, understand and adhere to Company policies and procedures at all timesAssist with loading and unloading deliveries to and from the mailrooms and loading dock locations
QUALIFICATIONS
What makes You an ideal candidate?
Knowledge and Skills
Administrative and clerical procedures and systemsBasic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)Customer service strategies and techniques (e.g., handling customer complaints, follow-up and confirmation for customer satisfaction)Working knowledge of Microsoft Office products, Word, Excel, Outlook, Power Point, Access, and ProjectBasic knowledge of general office proceduresOperating knowledge of office equipment (e.g., printers, telephones, copiers, fax machines, etc.)In-depth knowledge of GM Financial operations, policies, staff, and proceduresThorough understanding of corporate secretarial and general office proceduresKnowledge of proper machine operation related to a variety of mailroom equipment (folder/inserter, postage machines, shipping system, incoming tracking system, etc.)Excellent oral and written communication skillsHandling confidential matters and informationOperating basic office equipment (e.g., fax, copier, phone, etc.)Using basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email)Accurate typing, 10-key and word processing skillsAbility to type 60 WPMExcellent organizational and time management skillsAbility to multi-task and meet tight deadlinesAbility to make independent decisions, solve problems, and exercise discretion relating to the performance of day-to-day dutiesAbility to make routine arithmetic computations and tabulations with speed and accuracyAbility to speak effectively with customers, vendors or employees in person, over the phone or with Teams systemExcellent grammar, spelling and proofreading skillsAbility to work independently with limited supervisionAbility to lift up to 50 lbs. Additional Knowledge and Skills
Working effectively within an AI enabled environment:
Ability to use AI tools (e.g., Microsoft Copilot) to support daily workSkills in evaluating AI outputs for accuracy, compliance, and biasExperience integrating AI into workflows to improve efficiency or insightsFamiliarity with AI assisted research, summarization, and content generationUnderstanding of responsible AI use, including ethics and data protection Education & Working Conditions
High School Diploma or equivalent requiredVarious types of office environments and shipping, receiving and mail handling areasMedium to high noise level commensurate with postage equipment and related mailroom machinery #GMFJobs #LI-Hybrid #LI-MO1