About this role
Requisition ID: 300189 Relocation Authorized: National - Family Telework Type: Full-Time Office/Project Work Location: Houston, TX
Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .
Project Overview:
Bechtel is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team located at the project construction site.
Job Summary:
The IS&T Technician, reporting to the IS&T Field Lead, will be responsible for support of IS&T infrastructure and services across both the site and field offices. This includes managing and maintaining hardware, software, and operating systems. The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users.
Major Responsibilities:
Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-usersTraining, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices)Follows the established technology standards, policies, support processes and security requirementsHelps establish and monitor metrics on service delivery and customer satisfactionResponsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft TeamsSupports Local Area Network and Wireless Network, etcSupports end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print) and SharePointManages and maintains assets and configuration items in ServiceNowPerforms moves, adds, and changesParticipate in special projects, as assignedParticipates in the rollout of new technologies, services and security remediationsTravel to offices/ job sites for short term project supportProvides proactive and timely support to executives and VIPs (direct as well as remote)Deployment of network, routers and switches and associated patchingDeployment and support of Teams voice and Poly video endpointsDevelops IT reports, dashboards and automates workflows as requiredRecommends process improvement solutionsDevelopment of IT support guides and user training
Position Knowledge, Skills and Experience
Interpersonal Skills Excellent interpersonal and stakeholder management skillsExcellent written and verbal communication skillsExcellent time management skills and ability to work under pressure to meet deadlinesExcellent ability to manage competing priorities IT Infrastructure Management Experience (Advanced) Providing solutions, troubleshooting complex issuesExpertise in ServiceNow IT Service Management (ITIL)Fully proficient in managing IT hardware assetsExperience in IT vendor managementAdvanced knowledge of Information security practices Technical Knowledge (Advanced) End User computingWindows 10 and 11Virtual Desktop InfrastructureMobile Device ManagementModern Collaborative Technologies & Cloud Computing ToolsHP/Poly & Microsoft Teams Enterprise Voice and Video ConferencingMicrosoft 365 - Teams, SharePoint, OneDriveAzure Active DirectoryPower-BI and Power-AppEngineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.) knowledge desirable
Required Knowledge and Skills:
Must have a good understanding of the major IT infrastructure systems (Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, Teams Voice) and how to plan their implementation.
Desirable Microsoft Azure FundamentalsITIL v4 Foundation certification
Education and Experience Requirements:
Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience
Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to [email protected]