About this role
We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.
Job Description Duties and responsibilities
• Collaborate with R&D and QA team to design, optimize, test and launch DOCSIS Customer Premise Equipment (CPE) • Support product technical acceptance and certification • Operate, configure Cable Modem Termination Systems (CMTS), cable modems and related headend/edge equipment • Analyze and resolve complex DOCSIS related issues to reduce customer downtime • Understand about IPTV, video delivery systems, and CDN infrastructure • Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product. • Provide and improve automation test items request to improve efficiency and reduce human intervention time • Engaging with product group in L2 and L3 level problem escalation • Frequent vendors and customer meetings and visits for product feedback and future opportunities • Provide technical post-sales support to R&D team • Work with R&D and DQA/SQA teams to ensure features delivery/inclusion. • Adhere to bug tracking process per corporate product development lifecycle Requirements and qualifications
• BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience • Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus • Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required • Able to demonstrate scripting skills in shell, and batch scripts • Team players being able to adapt to multicultural environments • Willingness to learn and explore new technologies • Big plus with experience in wireless and wired telecommunication industry • Hands on testing with DOCSIS 3.1 and later • Hands on testing with Fiber • Hands on debugging with Video Streaming commercial devices • Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN • Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,…. • Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
• Willing and able to travel • Ability to work in a team as well as an individual contributor when necessary • Out of the box thinking. Critical thinker and problem-solving skills • Ability to provide alternative solutions to achieve goals in a dynamic environment • Analytical skills & attention to details • Ability to work under pressure and maintain deadlines • Good time-management skills • Great interpersonal and communication skills
Education Bachelor Work Experience
Language
Skills Communication & Collaboration: Capable of effective communication and collaboration with clients and internal teams., Customer Service Orientation: Possesses strong customer service awareness and can enhance customer satisfaction., Learning & Adaptability: Continuously learning new technologies and able to quickly adapt to technological changes., Problem-Solving: Able to quickly identify and resolve technical issues, providing effective solutions., Technical Proficiency: Familiar with the installation, configuration, and maintenance of network communication equipment.