About this role
As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.
Key Responsibilities: Welcome Station and Sales Performance
• Provide excellent customer service with a friendly and professional attitude. • Support sales and membership growth through consistent processes and knowledgeable guidance. • Assist with member sign-ups, changes, and account management. • Follow company policies related to pricing and discounts.
Wash Station Service
• Follow safety procedures and maintain a clean, organized wash area. • Assist with vehicle preparation, including identifying preexisting conditions. • Operate wash equipment safely and efficiently. • Communicate effectively with team members and management regarding operational issues.
Convenience Station
• Engage with customers professionally to ensure a positive experience and encourage Google reviews. • Manage member accounts, including cancellations, plan changes, and overall member experience (CX). • Stock and organize detail centers to maintain accessibility and inventory accuracy. • Empty trash cans regularly and maintain clean work areas. • Maintain vacuum stations by checking for clogs and emptying canisters. • Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
General Duties
• Maintain professional conduct and adhere to uniform standards at all times. • Perform opening and closing duties to ensure smooth operations. • Clean and maintain the tunnel to ensure safety and operational efficiency. • Prepare towels and other necessary materials to support daily operations.
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Base Pay Range If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.