About this role
Job Title Global Mobility Manager- India VVN
Company Overview Join the leader in global work. Vialto helps leading organizations identify, develop, and execute their workforce priorities with confidence. Our practice areas include global tax, immigration, rewards, advisory and Vialto private and our team is the gold standard in navigating the complexities of cross-border compliance, and workforce strategies. We look for people our clients and assignees can count on to thoughtfully deliver clear solutions to complex problems. To be the best in the business, we cultivate a dynamic, highly collaborative culture that fuels the growth of our people. We invite you to inquire boldly, learn deeply, and grow endlessly with us. You’ll work alongside recognized experts, shaping people-first, technology-driven solutions that drive the future of work. We help our clients achieve their goals and imagine new possibilities. And we can do the same for you. Whatever your aspirations, Vialto can help you find your way.
Job Summary In this position you will serve as an extension of the client’s internal Global mobility team. You will be the POC for clients, employees engaged in assignments and Vialto’s territory offices. The role involves providing operational support, adeptly managing inquiries, and serving as the main escalation point for certain issues related to global mobility. You will be expected to be well versed with the client’s global mobility polies and provide specialized expertise to the team and also the client employees with global mobility needs.
• Lead / Co-lead client’s Assignments' workstream (at a Global level), managing a team of 4-6 individuals. • Regularly discuss cases / issues with the Client. • Regularly update Process Documents / SOPs and Canned Response drafts for client review – and ensure implementation. • Handle escalations from employees and client team – conduct root cause analysis and provide remediation steps. • Handle VIP Cases (including communicating with their top line management) • Handle complex cases. • Conduct video calls with client's employees (assignees). • Sign off on cost estimates prepared for STAs, FBTs, Rotations. • Coordinate with Client’s program managers • Coordinate with partner teams(tax and immigration) to resolve issues and streamline processes. • Review +Sign off on various reports submitted to the client. • Conduct Quality review for MBR/QBR/ABR - Review of Quality scores and other Metrics. • Sign off on periodic Business Review slides and present them to the client. • Train new hires and provide refresher trainings (specially on policy updates) • Guide level 1 case managers to handle new situations every day. • Provide positive and constructive feedback to level1 case managers • Help with Capacity Planning & Workload Balancing to ensure SLAs are met • There will also be additional team management responsibilities.
Additional Information
• Work Location- Bangalore • Employment Type: Regular, Full-Time
We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note, AI is used as part of the application process