About this role
• Collections of payments from US and International customers. • Accountable for reducing delinquency for assigned customer accounts • Provide customer service regarding collection issues, follow up on the open invoices and short payments or/and any discrepancy with customers to be correctly resolved. • Follow up on disputes to get thems resolved and have cleared the account of the customers assigned. • Monitor and maintain assigned accounts -- customer calls, account adjustments, small balance write offs, customer reconciliations and all the payments plans to get their current balance (goal-oriented) • Influence external client to take desired actions by using techniques appropriate to the situation • Review and coordinate with the Credit and Collection Manager to approve release of shipment to customers in credit hold. • To guide and attend to dif depts. as well as sales, customer services, etc. for the correct follow up to their interaction with the C&C department • Process credit card payments as required and be sure they are approved. • Communicate and follow up effectively with sales and customer service departments regarding customer accounts issues on a timely basis. • Prepare an overdue/delinquent portfolio report, uncollected invoices and prevention of accounts under a risk of delincuency for a weekly meeting review with Credit and Collection Management. • Update clients database related to payments or contact information. • Perform additional related projects, account reconciliation responsibility as requested by department Manager. • Continuously offer efficient process improvement recommendations and revise or create Accounts Receivable- collections work Instructions as requested by the department Manager. • Lead and support cross-functional projects to improve business results and expand the implementation of better business practices. • Responsible for timely communication of weekly, monthly and quarterly reporting of key measures to AR manager. • The functions listed above are illustrative but not limited and could change according the company and department needs.