About this role
Job Posting End Date: October 19, 2026 Department: HUMAN SERVICES Compensation Grade: G26 Compensation Range & Starting Salary: Pay Range: $60,174.40 - $93,766.40 Starting salary may be negotiable based on qualifications. Job Exempt (If No, Position is eligible for overtime): No Scheduled Weekly Hours: 40 About Us: Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.
Job Duties and Preferred Qualifications: A $4,000 hiring bonus** is being offered for this position!
The City of Virginia Beach Department of Human Services is eagerly seeking to hire a Supportive Housing Intake Clinician who is highly ambitious and motivated with a passion to help others for the BH Permanent Supportive Housing program.
The ideal candidate will have experience working with individuals with serious mental health and co-occurring disorders who may be experiencing or at risk of homelessness and; has experience utilizing a trauma-informed, client-centered approach to reduce barriers to housing stability. This position requires a compassionate, detail-oriented professional capable of handling multiple tasks efficiently while maintaining high standards of customer service and confidentiality.
This position performs a key role in assisting individuals with serious mental illness and co-occurring substance use disorders, who are experiencing chronic homelessness and or for vulnerable populations seeking supportive housing services. The position focuses on coordinating referrals, intakes and admission for the Permanent Supportive Housing program.
Responsibilities:
• Coordinate and schedule Intake and Screening appointments for individuals who are referred to the state funded Permanent Supportive Housing program in an efficient, timely and courteous manner. • Conduct in-person intake interviews and telephone screenings, to verify eligibility, financial needs, and chronic homeless status, summarize information; recommend determination of eligibility based on submitted information and make appropriate referrals. • Review applications for accuracy and collect data; analyze and review submitted documents; advise applicants when more information is needed to determine eligibility; notify clients of the status of their application; send letters of determination. • Review clinical assessments such as VISPAT’s and Comprehensive Needs Assessments (CNA) to determine if the applicant has intensive supportive service needs for program eligibility. • Develop a housing procurement, financial, and self-sufficiency plan with clients. This shall include intake interview to determine client’s needs, goals, and eligibility. • Coordinate heavily with community partners, social service agencies, and internal care teams to evaluate applicant eligibility and conduct comprehensive initial needs assessments. • Enter personal/client data into the Electronic Health Record (EHR) review and process applications; determine eligibility for programs by applying local, state, and federal policies. • Manage program waitlists, review incoming referrals from community partners, and coordinate admissions. • Document all client contacts, care and response, maintain records and updated rosters; collect data and prepare reports as mandated by program procedure within agency standards and timeframes. • Maintain a database and collect all intake process data. Conduct and provide weekly and monthly intake reports to the program supervisor. • Assist with transition into services once an individual is approved for admission. This includes supporting clients with acquiring and purchasing household goods. • Responsible for managing and tracking information in the HMIS system to include completing the initial assessment and ensuring that the annual assessment is completed timely. Entering notes to reflect referral coordination activities.
Work Schedule - Monday - Friday, 8:30 am - 5:00 pm with one evening shift on occasion. Must be registered with the Virginia Board of counseling as a Qualified Mental Health Professional (QMHP) or higher license.
Preferences:
• Two (2) or more years of experience providing services, such as community outreach and/or case management services, etc., to adults with serious mental health and/or substance use disorders. • Two (2) or more years of experience working with community service providers such as Social Services agencies and other referral systems for adults with serious mental health and/or substance use disorders. • One (1) or more years of experience working with SMI homeless population to locate and maintain housing options. • Experience with and extensive knowledge of HUD subsidized housing regulations and Virginia housing laws. • One (1) or more years experience working in an Electronic Health Record. **Hiring bonuses shall only be for new hires of original full-time employment or reemployment as defined in Human Resources Policy No. 5.0.
• $1,000 will be awarded in the first paycheck. • $1,250 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of “Meets Expectations”. • $1,750 will be awarded upon completion of the employee’s one (1) year probationary period and a performance evaluation with an overall rating of “Meets Expectations”. The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and paid leave. Additional requirements: DMV Transcript: Yes CDL: No Drug & Alcohol Clearinghouse: No CPS Check: Yes Physical: No Respirator: No Psychological Screening: No Polygraph: No At Will: No
Minimum Requirements: Minimum Qualifications: Requires a four (4) year degree in a human services field (such as psychology, behavioral or mental health, special education, social work) and three (3) years’ experience in fields providing the required knowledge, skills, and abilities and associated with such positions as Mental Health Counselor, Special Education Teacher, or Social Worker OR any combination of education (above the high school level) and/or experience and training equivalent to seven (7) years in fields providing the required knowledge, skills, and abilities. Must have a current and valid driver’s license.
Special Requirements: Must be registered with the Virginia Board of Counseling as a Qualified Mental Health Professional (QMHP) or higher license. All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Skills:
Working Conditions: Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.
The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.
https://workingcondition-summary-prod.s3.amazonaws.com/P10444.pdf Official Job Descriptions: To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.