About this role
• Serve as the primary contact for customers and prospects in Singapore to expand the customer portfolio alongside Branch and Business Development Managers • Create and actively follow up on offers and orders to collect market data on product pricing, competition, and economic conditions, sharing insights with managers and pricing teams • Register and resolve customer complaints with timely follow-up in coordination with quality teams and managers • Collaborate effectively with internal teams and other departments to ensure seamless customer service • Manage the customer onboarding journey for first-time orders from incoming leads to deliver a professional and impactful experience • Take full ownership of assigned accounts by following up to understand and address customer needs related to TVH products • Proactively reach out to and develop customers identified through insights such as “propensity to buy” or “propensity to grow” to convert leads into sales opportunities • Guide and educate customers on using the e-commerce platform to enable effective and autonomous navigation • Gather and systematically report information on product pricing, competitor activity, and regional economic trends to Pricing and Team Leaders • Provide backup support for colleagues as needed