About this role
TVH CANADA LTD.
Job Title: Material Handler Manager: Warehouse Supervisor Department: Operations
Purpose To provide a high level of customer service, by accurately picking and packing orders placed by customers in a timely and professional manner utilizing the tools available to them.
Essential Functions & Responsibilities
• Pick orders assigned • Pack orders in a manner which ensures safe transportation within the courier system • Assist in maintaining a clean work area when required. • Process incoming freight and put away parts in correct bin locations as labeled and verifying parts are the same. • Regular use of RF scanners during shift • Ship orders as per desired method of shipping. • Meet and/exceed performance targets consistently.
Other Duties and Responsibilities
• Maintain cleanliness and professional presentation of warehouse. • Notify inside administration staff of any changes required on customers packing slip. • Report non- conforming products to appropriate personnel. • Provide excellent customer service by meeting and exceeding the customers’ needs and expectations, ensuring company policies and procedures are followed. • Contribute to team spirit by assisting fellow employees with other tasks related to overall company objectives. • Perform other duties related to other company business, when required. • Checking shipment appointments for both inbound and outbound logistics. • Verifying and unloading shipments from various vendors. • Receiving shipments against different purchase orders , performing sortation and preparing the put-aways. • Verifying the accurate quantity and quality of inventory. • Resolving discrepancies, such as shortages or incorrect parts, and creating NCFs as required. • Performing cycle counts, as the team is fully trained in this process.
Knowledge and Skills
• High School diploma • Strong communication and interpersonal skills • Related Order Picking experience is a definite asset. • Use and familiarity with different modes of shipping • Related customer service experience is a definite asset. • Self-motivated with organizational skills are an asset.
Fiscal Responsibility
• Use of company materials and equipment for business related use, as approved by management
Extent of Public Contact
• Continual interaction with staff in all departments and customers. • Occasional visit to customer counter and showroom.
Physical Demands
• The job requires extensive walking within warehouse. • Occasional use of a computer terminal. • Bending & lifting of up to 50 pounds. • Requires assisting co-workers with objects weighing in excess of 50 lbs.
Working Conditions and Environment
• Warehouse locations may encompass exposure to heavy equipment and related conditions • Clean Warehouse and occasional trips to the office area