About this role
Job Description: What You Will Be Doing:
Tradeshift is looking for a Professional Services Architect to fulfill the following responsibilities:
• Team with one or more Professional Services Engagement Managers to make multiple simultaneous enterprise customer implementations successful
• Own the setup, configuration, integration (interface mapping, connectivity and connectors), testing (i.e., SIT and UAT support), migration and troubleshooting of the customer solution
• Support the Professional Services Engagement Manager in designing the best possible technical solution for the customer
• Consult with customers’ IT resources on how to best integrate their ERP with Tradeshift
• Support the Professional Service Engagement Manager and Customer Success Manager in delivering technical demos and trainings for internal/external use
• Interface with customer team members in Procurement, Finance, IT, and Shared Services
• Create and support Professional Services Statement of Work, scoping and estimating
• Collaborate and maintain the Professional Services Scoping Tool
• Team with Product, Customer Service Engineering, and Support to identify and resolve blockers
• Own and participate in customer facing meetings
• Contribute to the development of Professional Services’ methodology, knowledge base, and tools
• Team with one or more Engagement Managers to make multiple simultaneous enterprise customer implementations successful
• Fluent in English - both in writing and orally
About You:
• Optimally you have a Master's degree in Business or Computer Science
• 1-4 years of experience with an ETL tool (Babelway, Talend or equivalent)
• 1-4 years experience doing software configuration and implementations for external customers as part of a consulting or software company
• Skilled, efficient, resourceful and tenacious problem solver of technical issues
• Effectively communicates on technical topics with technical and non-technical people
• Driven to make customers successful, regardless of challenges or obstacles
• Has a clear interest in, and acumen with, technology
• High energy; thrives in complex, challenging and sometimes stressful situations
• Demonstrated creative problem solving abilities
• Demonstrated ability to learn new technologies and business requirements
• Ability to travel 2-3 days per month
• XML and File Transfer Protocols
• Nice to have: ERP integration or implementation, ETL/interface mapping, SQL, ANSI X12, and/or EDIFACT experience and/or EDI knowledge, skills in json/JavaScript