About this role
Early Collections Representative
• Scoresby, Victoria • Contracted via Hays Recruitment • Hybrid • Starting 26/10/2026
An opportunity has opened to support the Customer Resolutions team on a 6-month contract as an Early Collections Representative.
As an Early Collections Representative, you’ll be servicing the needs of customers across a variety of brands at our Caribbean Park office in Scoresby.
It’s a fast-paced and highly supportive environment that places a big focus on your ongoing development and career pathway.
Our hours of operation are:
• Monday to Thursday 8:30am to 7:00pm • Friday 8:30am to 6:00pm You will need to be available during the above times.
We are closed on the weekends and national public holidays.
We offer a hybrid way of working where we enjoy 2-3 days per week in the office to catch up with our team and also for other reasons where it makes sense to be face-to-face such as for training and other special occasions.
What can you expect?
As an Early Collections Representative, you will support customers during a variety of the in-life customer journey including general account enquiries relating to their car loan, refinancing car loans, insurance & roadside assistance policy sales, and early collections. You will provide a high level of customer service with a focus on first-point resolution and exceeding customer expectations.
You will:
• Provide first call resolution to all general customer enquiries via telephone and email • Always provide excellent customer service • Engage with Customers to provide solutions to their Finance Needs • Ensure that promise to pay and payment arrangements are inputted correctly and meet the financial needs of the customer with negotiation • Contribute to the success of our business through making recommendations for improvement and taking ownership of your own results
Your attributes- If you've got one or more, we'd love to hear from you!
• Previous call based customer service experience (mandatory) • Experience dealing with vulnerable customers (highly desirable) • Strong written and verbal communication skills • Ability to understand and meet customer needs • Ability to remain professional and work under pressure in a fast-paced environment • Ability to work across multiple technology platforms, monitors and multi-skill whilst on calls • Strong active listening, problem solving and rapport building skills • The ability to work both autonomously and as part of a team
Please note this is a contracted role with Toyota Finance via Hays Recruitment. You will be a Hays employee.