About this role
Job Description: Responsibilities
• Receive and respond promptly to driver breakdown calls or alerts. • Assess repair needs and determine appropriate repair solutions (roadside service, tow, in-house shop). • Dispatch roadside service providers or tow trucks when needed. • Coordinate with drivers to ensure safety at breakdown locations. • Maintain a network of approved roadside repair vendors and shops. • Evaluate repair rates and monitor service quality. • Verify vendor invoices for accuracy before payment approval.
• Keep drivers, dispatchers, and operations team informed of repair status and ETAs. • Document all breakdown incidents in maintenance management systems. • Track repair timelines and follow up on parts orders and service delays.
• Monitor repair expenses to stay within budget. • Minimize truck and trailer downtimes to protect load schedules and customer commitments.
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.