About this role
Job Description: PRIMARY FUNCTION: The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.
DUTIES AND RESPONSIBILITIES: • Develop and maintain relationships with customers • Obtain and upkeep driver and company productivity goals are being met • Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks • Ability to maintain assigned territory of customers • Maintain and log pre-booked freight that cannot be immediately assigned • Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area • Research and resolve customer inquiries and problem • Effectively communicate with customers, sales, fleet managers, and other internal personnel • Participate in total quality management and process improvement teams • Utilize web-based technology to gather and track operation data • Enter customer data and shipping instructions into a computer database
MINIMUM QUALIFICATIONS/EXPERIENCE: • Four-year degree, preferably in Transportation and Logistics and/or relevant experience • Fluent in keyboard proficiency and 10-key • Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill • Strong customer solicitation skills • Excellent interpersonal skills • Ability to function in a fast-paced work environment and tolerate stress • Ability to write routine reports and correspondence
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: • Must be able to sit and use a telephone and computer simultaneously for extended periods of time • Must be able to speak and hear clearly in a high volume telephone environment
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.