About this role
Job Description:
PRIMARY FUNCTION: The primary function for a Fleet Manager is to utilize coaching and leadership skills to manage approximately 35-40 drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.
DUTIES AND RESPONSIBILITIES: • Review driver check calls to determine driver location and estimated delivery times. • Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments. • Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information). • Call customers to obtain directions information and schedule loading/delivery appointments, as necessary. • Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments. • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability. • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated. • Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings. • Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay, equipment, and load assignments. • Ensure the awareness of and enforce company policies. • Maintain records pertaining to driver performance and productivity. • Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.
MINIMUM QUALIFICATIONS/EXPERIENCE: • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field. • Fluent in computer applications and keyboard proficiency. • Ability to function in a fast-paced work environment and tolerate stress. • Ability to plan and organize, attention to detail, problem-solving skills. • Excellent interpersonal skills, including good listening skills. • Possess courteous, yet assertive telephone personality.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: The physical requirements and work environment described are representative of those present while performing the essential functions of this job.
• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time. • Must be able to speak and hear clearly in a high volume telephone environment.
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.