Key Responsibilities and Skills <span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;">The<strong style="border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);"> Document Production Team Leader<span style="color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;"> is responsible for leading a high-performing document production and formatting team for s global law firm while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.<br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><strong style="border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);">Team Leadership<br style="border:0px solid;margin:0px;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Lead, coach and support a team of document production specialists, setting clear expectations and performance standards </li><li style="border:0px solid;margin:0px;">Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development</li><li style="border:0px solid;margin:0px;">Provide hands-on support with complex or high-risk document production tasks as required </li></ul><strong style="border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);">Operations & Service Delivery <ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels </li><li style="border:0px solid;margin:0px;">Maintain the highest standards of accuracy, output, and turnaround across all document production work</li><li style="border:0px solid;margin:0px;">Act as the first point of escalation for workflow challenges, quality concerns, or client expectations </li><li style="border:0px solid;margin:0px;">Provide hands-on support with complex document production </li><li style="border:0px solid;margin:0px;">Ensure the team meets or exceeds individual and team targets and service level agreements (SLAs) </li><li style="border:0px solid;margin:0px;">Champion best practice and support the adoption of new technology and tools</li></ul><strong style="border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);">Process Improvement & Quality<ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Monitor productivity, quality, and team performance; investigate errors and addressing issues constructively </li><li style="border:0px solid;margin:0px;">Identify opportunities to improve workflows, processes, and ways of working, supporting implementation of changes</li><li style="border:0px solid;margin:0px;">Maintain clear process documentation and encourage knowledge sharing across the team</li></ul><strong style="border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);">Stakeholder Management <ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Follow up all client concerns and queries effectively, representing issues on behalf of the account manager where needed. </li><li style="border:0px solid;margin:0px;">Build and maintain strong day-to-day relationship with the client</li><li style="border:0px solid;margin:0px;">Support with service reviews, contributing to positive client outcomes and long-term partnerships</li></ul> Skills <strong style="border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);">We're looking for someone who:<ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Has proven ability to lead, coach and develop a team in a high-standards, client-focused environment </li><li style="border:0px solid;margin:0px;">Has strong organisational and workload management skills, able to prioritise competing tasks while maintaining quality and accuracy</li><li style="border:0px solid;margin:0px;">Has excellent communication skills, able to engage confidently and professionally with stakeholders at all levels</li><li style="border:0px solid;margin:0px;">Demonstrates a proactive approach to identifying process improvements and contributing ideas to enhance workflows, team performance, and client outcomes </li><li style="border:0px solid;margin:0px;">Has high attention to detail and commitment to accuracy across all document production work</li><li style="border:0px solid;margin:0px;">Has strong problem-solving and decision-making skills, including handling escalations effectively </li><li style="border:0px solid;margin:0px;">Has the ability to monitor team performance, provide constructive feedback, and support continuous learning</li><li style="border:0px solid;margin:0px;">Is comfortable with adopting new technology and tools</li></ul> Experience <strong style="border:0px solid;margin:0px;font-weight:600;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;text-transform:none;background-color:rgb(255,255,255);">Essential:<ul style="border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid;margin:0px;">Minimum of 3+ years' experience in a document production and formatting role in a law firm</li><li style="border:0px solid;margin:0px;">Minimum of 2+ years' team management experience</li><li style="border:0px solid;margin:0px;">Demonstrated experience producing, formatting, updating and quality checking complex documents, including advanced Word function (styles, templates, tracked changes, formatting)</li><li style="border:0px solid;margin:0px;">Proficiency in MD Office (Word, Excel, PowerPoint, Outlook) and familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software</li><li style="border:0px solid;margin:0px;">Experience meeting tight deadlines while maintaining high standards of accuracy and attention to detail</li><li style="border:0px solid;margin:0px;">Proven track record of building constructive working relationships and collaborating effectively within a team</li><li style="border:0px solid;margin:0px;">Flexible and adaptable, thriving in a fast-paced environment and able to balance operational oversight with hands-on support as required</li></ul> Work Remotely Yes Schedule Hours of Work: 16:00 – 00.00 GMT (from March to October 17:00 – 01:00 SAST, from October to March 18:00 – 02:00 SAST) Job Type Full-time, permanent What's in it for you? At SmartPA, we believe in rewarding talent and supporting your growth:<ul><li>Competitive salaries</li><li>Full time, remote work</li><li>Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT)</li><li>33 days holiday: because rest fuels greatness</li><li>Department incentives</li><li>Employee Assistant Programme </li></ul>

Document Production Team Leader - Legal Sector @ smart-pa

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