About this role
i tsme® has fundamentally changed how people lead their digital lives in Belgium , but we are not stopping there! Do you want to be a driving force to help expand on this success story as part of a talented team that is making a positive impact on society? Then keep on reading, you’ll probably like what you’ll read. We are itsme®, one of Europe’s fastest-growing scale-ups , with 150 team members and growing. Our mission: to provide a state-of-the-art digital identity solution for all people, enabling them to interact securely in the digital space. Now, only nine years after being founded, close to 8 million citizens use the itsme® app to identify themselves and sign documents online. Starting in Belgium, we successfully launched the itsme app in 32 European countries, with the ambition of becoming an internationally leading player . As we continue to grow, we’re looking for an Account Manager to help more customers get lasting value from our services. You will own a portfolio of SME accounts in Belgium. The role combines hands-on account management with a practical challenge: using data and technology to serve a broad customer base well, identify growth opportunities and make successful approaches repeatable. What your job looks like Manage and grow your portfolio: Be the commercial point of contact for SME customers. Use account and usage data to spot changes in adoption, identify opportunities and prioritise where a conversation will have the most impact. Turn opportunities into growth: Help customers expand usage or introduce relevant itsme® services and use cases. Own commercial follow-up, renewals and negotiations for your accounts. Build scaled account initiatives: Help develop segmented outreach, automated customer communications, dashboards, self-service resources and other repeatable ways to engage the long tail. Connect customer needs with the right teams: Work with Customer Care, Product, Marketing and technical colleagues to improve onboarding, resolve recurring issues and turn customer feedback into practical improvements. Track what works: Keep account information up to date, monitor the results of your initiatives and refine your approach based on customer response and usage.