About this role
We’re seeking a Concierge Expert to join our elite lifestyle team in London . This role is made for someone who thrives in fast-paced, high-touch environments and has a talent for making the impossible happen. From sourcing last-minute reservations at Michelin-starred restaurants to securing VIP access or tickets to global events, you’ll be the trusted go-to for our discerning clientele. This is more than a service role, it's about crafting unforgettable moments with creativity, precision, and discretion. This is not a client-facing role but still requiring a proactive, responsive, and detail-oriented individual who can meet high expectations with discretion and efficiency. Key Responsibilities · Handle a wide range of luxury lifestyle requests including fine dining, bespoke travel, exclusive event access, personal shopping, and gifting. · Manage all client communications with professionalism, via phone, email, and messaging, often liaising directly with Insignia’s PAs and Operations. · Own client requests from start to finish from research and planning through to seamless execution and follow-up. · Source premium products and services globally using a variety of tools, platforms, and industry connections. · Build and negotiate relationships with international vendors and luxury service providers to unlock exclusive benefits and value. · Maintain accurate client records and ensure internal systems and reporting are consistently updated. · Stay informed of the latest trends in luxury, hospitality, travel, and lifestyle to proactively make recommendations. · Deliver white-glove service as standard, always going above and beyond.