About this role
We are looking for an experienced Onboarding Manager to join our growing team. This is an excellent opportunity for a detail-oriented professional with a strong background in client onboarding, AML/KYC, Compliance, and operational excellence within the financial services industry. You will be responsible for managing the end-to-end onboarding process, ensuring a seamless client experience while maintaining the highest regulatory and compliance standards. Key Responsibilities Manage the end-to-end client onboarding process, ensuring timely completion in accordance with AML, KYC, CDD, and regulatory requirements. Review, verify and manage client documentation in line with internal policies and applicable legal frameworks. Act as the key liaison between Onboarding, AML/Compliance, Relationship Managers and other internal stakeholders to ensure an efficient onboarding experience. Conduct client due diligence (CDD) reviews and support risk assessments, escalating higher-risk cases where appropriate. Monitor onboarding workflows and service levels, proactively identifying bottlenecks and implementing process improvements. Develop, maintain and enhance onboarding procedures, documentation and internal guidelines to ensure operational efficiency and regulatory compliance. Support onboarding projects, system enhancements and continuous process optimisation initiatives. Provide day-to-day guidance and mentoring to junior team members, ensuring consistent application of onboarding standards and best practices. Stay up to date with evolving AML/KYC regulations, internal policies and industry developments. Prepare management reports, maintain accurate onboarding records and support internal audits and regulatory reviews.