About this role
Hello! At ESTECO we are always seeking talented and motivated people who want to work with us. We are looking for a System Administrator to look after day-to-day IT operations in our Pune office. You will be the local IT reference point for colleagues in India. You will handle first-level support on your own and work closely with our HQ IT team on the systems that are managed centrally. This role suits someone with solid hands-on experience who wants to grow in an international environment. You'll follow established procedures, take ownership of your tasks and suggest improvements where you see them. Location: Pune, India (on-site) Experience: 2–3 years Employment type: Full-time What you will do End-user support and assets 👨🏻💻 Handle first-level support tickets on your own, from diagnosis to resolution. Configure and set up laptops, workstations and peripherals (hardware and software). Troubleshoot hardware issues and manage repairs with vendors. Keep the IT asset inventory accurate and up to date. Systems and infrastructure 🖥️ Create and provision virtual machines, and troubleshoot VM issues. Manage user onboarding and offboarding, including account and access setup, together with the HQ IT team. Carry out patching and OS updates for clients and VMs, following central guidelines. Manage and renew CAD/CAE software licenses on the India servers. Support backup and recovery activities with the HQ team. Manage local network configuration and connectivity, and work with the HQ team on network changes. Vendors and procurement 📝 Act as the local contact for hardware, software and internet service providers. Coordinate with vendors to resolve issues and escalate when needed. Manage AMC (Annual Maintenance Contracts) for hardware and software. Support hardware and software procurement in line with company processes. Ways of working 📌 Track activities and progress in our ticketing system (Jira). Write clear, concise documentation for the procedures you follow. Communicate proactively with users and with the HQ team, for example by notifying users before planned maintenance and escalating critical issues promptly. Follow IT security and data protection policies when handling systems and sensitive information.