About this role
Installation Planner
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers...
• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
What you’ll do
We are looking for a driven, dedicated and passionate Installation Planner to join our fast-growing team who would like to be part of the team making Zuno an international household name. As an Installation Planner, you will play a fundamental part in supporting our growth and ambition by engaging with our engineers and customers and assisting in any scheduling issues which may arise.
You will also be required to:
• Remotely assist engineers with their diary management and workload
• Communicate clearly with engineers and customers offering solutions, recommendations and reassurance.
• Monitor and action any planning issues that may arise.
• Build relationships with different teams within the company.
• Be reactive, engaged and forward thinking.
Who you are:
• Have excellent customer service skills.
• Excellent communication skills both verbal and written
• Computer Literate (the role will require you to use a range of Microsoft/Google software)
• Ability to work well under pressure.
• Clear and effective communication skills
• Well organised and friendly
• Confident personality
Who excels in this role?
Zuno Installation Planners are typically:
• Driven, hardworking and proactive individuals, who thrive in team environments.
• Eager to learn and innovated.
• Confident in their natural ability to establish strong relationships with customers and engineers.
Benefits
• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Enhanced family friendly leave
• Salary sacrifice pension matched up to 6%
• Free tea, coffee, fruit and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities
*After probationary period