About this role
YLEM POWER LIMITED
Service Manager Job Description
Location - Nationwide but would prefer candidates to be located around the Midlands/ South area of England.
The Service Manager is responsible for the safe, efficient and commercially successful delivery of service, maintenance and operational support across the Company’s power-generation assets and customer sites. The role leads the Service Engineering team and ensures planned and reactive maintenance, fault response, repairs and operational activities are delivered safely, on time, within agreed commercial parameters and to customer requirements.
Key Responsibilties
• Lead and manage the Service Engineering team and coordinate engineering resources across the UK.
• Plan and coordinate preventative, corrective and reactive maintenance, fault-finding, testing, repairs and operational activities.
• Ensure work is delivered in accordance with agreed scope, quotations, specifications, procedures and contractual requirements.
• Ensure personnel are suitably competent, trained, equipped and authorised for the work undertaken.
• Ensure service and maintenance activities are carried out safely and in accordance with company procedures and applicable UK legislation.
• Monitor job costs, labour, overtime, travel, materials and subcontractor expenditure to maintain commercial control.
• Prepare and/or support accurate quotations, scopes of work, resource estimates and commercial variations.
• Monitor plant availability, reliability, outstanding works, service performance and customer satisfaction.
• Identify recurring failures and implement corrective and preventative actions to improve asset performance.
• Coordinate subcontractors, specialist contractors, suppliers and other external resources as required.
Key Duties
• Plan and schedule service activities, planned maintenance, installations, testing, outages and operational work across the UK.
• Allocate engineers according to competence, availability, workload, location and customer priorities.
• Monitor daily and weekly workloads and adjust priorities for emergencies, breakdowns, delays, cancellations and changing customer requirements.
• Act as a key point of contact between customers, engineers, suppliers, subcontractors and internal departments.
• Ensure clear and timely communication regarding planned work, breakdowns, delays, outages and service completion.
• Maintain accurate planning, scheduling, service and asset records using company systems.
• Provide regular operational and commercial reports and attend relevant customer and internal meetings.
• Provide 24-hour call-out support in accordance with the agreed rota and business requirements.
• Identify operational risks, resource constraints and scheduling conflicts and take appropriate action.
• Drive continuous improvement and undertake other duties reasonably commensurate with the role.
Knowledge/ Experience
• Significant experience within power generation, reciprocating gas engines, industrial engineering, field service, operations and maintenance, or a similar technical environment.
• Strong mechanical and electrical maintenance knowledge and experience.
• Experience of managing engineers, service teams or technical resources.
• Experience planning and coordinating planned and reactive maintenance in a time-critical environment.
• Understanding of plant availability, reliability and maintenance performance.
• Commercial awareness, including cost control, budgeting, quotations and job profitability.
• Experience of customer and/or contract management.
• Proven problem-solving, prioritisation and decision-making ability.
• Strong understanding of relevant UK health, safety and operational requirements.
• Good IT skills, including Microsoft Office and asset management frameworks CMMS/Enterprise Asset Management Systems.
• Full UK driving licence and ability to travel throughout the UK.
Personal Qualities
• Safety-focused, professionally accountable and commercially aware.
• Highly organised, proactive and technically credible.
• Strict HSEQ adherence.
• Commercial mindset with a focus on asset yield, grid compliance.
• Confident leader able to motivate and develop engineering teams.
• Customer focused with strong communication skills at all levels.
• Calm and decisive under pressure, with a practical approach to problem solving.
• Flexible and adaptable to changing operational requirements.
• Committed to continuous improvement and high standards of service delivery.
Our Benefits
We value our employees and encourage a work life balance for everyone. We are keen to make sure that our employees are supported in both their work and personal life and our benefits reflect this.
Annual Company Performance related bonus scheme
Pension (5.5% employer, 3.5% employee contributions)
Death in service 4x salary
Subsidised Private Health Scheme
Subsidised Health cash Scheme
25 days holiday plus bank holidays
Extra annual leave option to buy or sell up to 5 days
2 extra days holiday after 3 years service
Birthday leave
Company Sick Pay
Company Maternity, Paternity and Adoption pay
Discounts scheme
Refer a friend
EAP (Employee Assistance Programme)
Mental Health First Aiders
Charity Work Day
Social Committee for Company Events up to £60,000