About this role
About the Role
The Wiggett Group is seeking an experienced Access Control Supervisor to join our growing Fire & Security division, with a strong focus on Access Control and Security Systems.
The successful candidate will be responsible for supervising and supporting our field-based engineering teams, ensuring works are completed safely, efficiently and to a high standard.
You will provide day-to-day technical support to engineers, assist with complex fault-finding, review completed and ongoing works, and ensure engineers have the correct information, materials and support to deliver a first-time fix wherever possible.
This is an excellent opportunity for an experienced Access Control Engineer, Senior Security Engineer or Lead Engineer looking to take the next step into a supervisory position while remaining technically involved.
Key Responsibilities
• Supervise and support a team of field-based Access Control and Security Engineers
• Provide day-to-day technical guidance and assistance to engineers
• Review engineer reports, service reports and fault findings
• Assist engineers with complex fault-finding and technical issues
• Review remedial and reactive works to ensure the correct solution has been identified
• Monitor the quality and progress of works being completed by engineers
• Ensure engineers are working efficiently and achieving high first-time fix rates
• Carry out technical checks and quality inspections where required
• Review photographs, job reports and technical information to ensure works have been completed correctly
• Identify additional remedial requirements and escalate where further works are required
• Support engineers with difficult or recurring faults
• Liaise with Contract Managers and Operations teams regarding technical issues and outstanding works
• Help coordinate engineer workloads and support with job allocation where required
• Ensure engineers have the correct materials, equipment and technical information to complete their jobs
• Work closely with suppliers to assist with identifying suitable equipment and replacement components
• Attend sites with engineers where additional technical support or investigation is required
• Assist with technical surveys and site inspections
• Monitor engineer performance, workmanship and compliance
• Provide technical feedback and coaching to engineers to support continuous improvement
• Help identify training and development requirements within the engineering team
• Ensure all works are completed in line with relevant legislation, manufacturer requirements and industry standards
• Support the Contracts Team with technical queries, variations and additional works
• Maintain accurate records of technical issues, remedial works and engineer performance
• Ensure all company procedures, health & safety requirements and client standards are followed
• Systems & Equipment
The successful candidate should have strong practical knowledge of Access Control and associated Security Systems, including:
• Door entry and intercom systems
• Standalone and networked access control systems
• Magnetic locks and electric strikes
• Keypads, proximity readers and fob systems
• Exit buttons and door release mechanisms
• CCTV systems and access control interfaces
• Intruder alarm systems
• Automatic doors and associated access control equipment
• Networked security systems and associated infrastructure
• Fault finding, testing and commissioning of access control equipment
• Experience with systems from multiple manufacturers would be highly advantageous.
Requirements
• Proven experience within the Access Control / Security Systems industry
• Previous experience as an Access Control Engineer, Senior Engineer, Lead Engineer, Supervisor or similar
• Strong practical and technical understanding of access control and security systems
• Experience diagnosing and resolving complex system faults
• Ability to read and understand engineer reports, photographs and technical information
• Experience supporting or supervising field-based engineers
• Strong understanding of installation, servicing, maintenance and remedial works
• Excellent problem-solving and fault-finding skills
• Strong communication and leadership skills
• Ability to manage multiple engineers, jobs and priorities
• Strong attention to detail and commitment to quality
• Ability to work effectively with engineers, Contract Managers, Operations and clients
• Full UK driving licence
Desirable
• City & Guilds, NVQ or equivalent Security Systems qualification
• Experience working within social housing or local authority contracts
• Experience working on housing association maintenance contracts
• Experience supervising engineers across multiple sites
• Knowledge of relevant British Standards and industry regulations
• Experience using CAFM or contract management systems
• Experience carrying out quality inspections and technical audits
• Experience with variations, additional works and remedial requirements
• Manufacturer-specific access control training or qualifications
Key Skills
• Access Control Expertise
• Technical Fault Finding
• Team Leadership
• Engineer Supervision
• Problem Solving
• Quality Control
• Customer Service
• Communication
• Organisation
• Time Management
• Technical Support
• Health & Safety Awareness
• Stakeholder Management
• First-Time Fix Focus
• Performance Management