About this role
Senior Salesforce Administrator (Technical | AI-Enabled | Media Cloud & Agentforce)
Location: South Africa (Fully Remote)
Type: Full-time | Permanent
We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering high-impact, multi-cloud Salesforce solutions across Sales, Service, Marketing, Media Cloud, and Agentforce for Enterprise and SMB clients globally.
We’re looking for a technically strong, delivery-focused Salesforce Administrator who thrives in a consulting environment and is excited by the future of Salesforce delivery — combining deep platform expertise with AI-assisted configuration and automation.
This role is ideal for someone who is not just an administrator, but a solution builder — someone who can design scalable solutions, work across complex data models (including industry clouds), and use tools like Claude Code and ChatGPT as a core part of their development workflow.
This is not a junior role. You will be working on sophisticated implementations, including media industry use cases and AI-powered agent experiences, alongside experienced architects and developers.
🚀 What You’ll Do
• Own end-to-end Salesforce configuration across:
• Objects, fields, record types, page layouts
• Validation rules, approval processes, and security models
• Advanced Flow automation
• Design and deliver scalable automation and solutions across core clouds and Media Cloud data models
• Contribute to implementations involving:
• Salesforce Media Cloud (complex industry data models, advertising / media workflows)
• Salesforce Agentforce (AI-driven agent experiences, automation, and augmentation)
• Translate business requirements into well-architected, maintainable Salesforce solutions
• Use AI-assisted development tools (Claude Code, ChatGPT, or equivalent) as a core delivery capability to:
• Generate and validate metadata configurations
• Accelerate Flow design and troubleshooting
• Assist with complex logic design and edge cases
• Produce high-quality documentation and test cases
• Collaborate with Technical Architects on solution design, trade-offs, and best practices
• Perform data modelling and migration, particularly within complex or industry-specific schemas (e.g. Media Cloud)
• Manage security models (roles, permission sets, sharing) across complex org structures
• Contribute to Agile delivery and DevOps practices:
• Sprint planning, estimation, and backlog refinement
• Structured deployments using Git/SFDX/CI-CD
• Lead or support:
• UAT, regression testing, and release validation
• Documentation aligned with best practice delivery standards
• Build reports, dashboards, and analytics to support business decision-making
• Support pre-sales and demo builds, including showcasing Media Cloud and Agentforce capabilities
🧠 What You Bring
• 3–5+ years’ experience as a Salesforce Administrator in a consultancy or complex delivery environment
• Salesforce Administrator certification (required)
• Additional certifications (Advanced Admin, Platform App Builder, Consultant certs) strongly preferred
• Strong hands-on experience with:
• Salesforce Flow (essential)
• Sales Cloud and Service Cloud
• Exposure to Media Cloud or other Industry Clouds is highly advantageous
• Working knowledge or strong interest in Agentforce / AI-driven Salesforce capabilities
• Solid understanding of:
• Data modelling and relational databases
• Integration patterns and ETL processes
• Hands-on experience using AI tools (Claude, ChatGPT, etc.) to deliver Salesforce solutions — this is essential Including:
• AI-assisted metadata configuration
• Flow design and debugging
• Documentation and testing acceleration
• Experience working in Agile and DevOps environments (JIRA, Git, SFDX, CI/CD)
• Strong problem-solving ability, with confidence navigating and improving complex, sometimes undocumented orgs
🌍 Why Join Us
• Fully remote role within South Africa — work from anywhere
• Work on cutting-edge Salesforce products, including:
• Media Cloud (industry-specific, high-complexity implementations)
• Agentforce (next-generation AI capabilities within Salesforce)
• Be part of a team that treats AI as a core delivery capability, not a buzzword
• Clear progression into Solution Architecture / Technical Architecture
• Certification support and continuous learning
• Exposure to diverse industries and high-impact projects
• Values-driven organisation committed to diversity, equity, and meaningful impact
💡 What Success Looks Like
• Delivering high-quality, scalable solutions across core and industry clouds
• Confidently working within Media Cloud data models and AI-enabled features
• Using AI tools as a standard part of delivery, improving speed and quality
• Becoming a trusted technical contributor across projects