About this role
JOB OVERVIEW (1 or 2 sentences regarding purpose of job)
The office assistant is responsible for providing professional, courteous, and efficient customer service while handling a high volume of incoming calls assisting callers with information, scheduling, and dispatching. This position requires strong communication skills, attention to detail, patience, and ability to remain professional and helpful in a fast-paced environment while utilizing the DOTD STTARS scheduling and tracking software.
SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES
· Answer and manage a high volume of incoming calls in a timely and professional manner
· Provide excellent customer service to callers, passengers, staff and the public
· Respond to questions, concerns, complaints, and requests while maintaining a professional attitude
· Follow established DOTD, city and department policies and procedures as well as customer service standards
· Stay informed of changes to DOTD and transit regulations
· Provide accurate information regarding services, schedules, policies, procedures and other operations
· Assist with scheduling, dispatching, cancellations, confirmations, and requests accurately
· Document calls, caller concerns, and service requests
· Maintain confidentiality of customer and department information
· Perform general office duties, including data entry, filing, copying, scanning, shredding and maintaining logs and records
· Prioritize multiple tasks and manage time effectively in busy environment
· Handle difficult situations in a calm and professional manner with referral to supervisor
· Assist with events held at transit department
· Intake fees for passenger transport
· Follow City of West Monroe and transit dress code
· Assist in keeping transit department clean and orderly
· Perform other duties as assigned
WORKER REQUIREMENTS (education, certifications, experience, etc.)
Education & Experience
Preferred:
• Experience in transit operations
Required:
• High school diploma or GED.
• An equivalent combination of education, training, and experience may be considered.
Knowledge, Skills & Abilities
Required:
• Knowledge of general office/clerical & computer skills
• Proficiency in Outlook and Microsoft Office
• Ability to learn STTARS software system
• Ability to multitask and work in fast-paced environment
• Ability to prepare accurate reports, maintain records, and complete documentation in a timely manner.
• Ability to communicate effectively with public, callers, transit drivers and supervisors
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
Licenses & Certifications
Required:
• Valid Louisiana driver's license.
• Ability to obtain and maintain any state, city or DOTD certifications
HOURS/SCHEDULING
This position is generally scheduled Monday through Friday from 9:00 am to 3:00 pm for a maximum of 29 hours per week. Work times may vary depending on changes with other transit staff or work demands.
$15.75 / hourly