About this role
Job Description: Electric Golf Cart Technician / Mechanic Location: Plano, TX Department: Technical Service & Dealer Support Reports To: Service Manager Positions Open: 1–2 Position Summary The Electric Golf Cart Technician/Mechanic provides nationwide technical support to our dealer network, ensuring fast, accurate troubleshooting and high-quality service. This role is primarily responsible for on‑call technical assistance, guiding dealers through diagnostics, repairs, and product questions. Based in Plano, the technician will also support in‑house service needs, product evaluations, and quality feedback to engineering and operations teams. Key Responsibilities Dealer Technical Support (Primary Function) • Provide on‑call technical support to dealers nationwide, including troubleshooting, repair guidance, and configuration assistance. • Diagnose electrical, mechanical, and software‑related issues using manuals, schematics, and remote tools. • Document support cases and escalate recurring issues to engineering or quality teams. • Maintain strong communication with dealers to ensure high satisfaction and timely resolution. In‑House Technical & Service Operations • Perform hands‑on diagnostics, repairs, and component testing on electric golf carts. • Support pre‑delivery inspections, quality checks, and product validation activities. • Assist with warranty evaluations and root‑cause analysis for returned components. • Provide feedback to product, engineering, and manufacturing teams to improve reliability and serviceability. Training & Dealer Enablement • Help develop technical guides, troubleshooting flowcharts, and service bulletins. • Support virtual or in‑person dealer training sessions as needed. • Maintain up‑to‑date knowledge of all models, components, and system updates. Qualifications Required • 2+ years of experience as a technician or mechanic in electric vehicles, golf carts, powersports, automotive, or related fields. • Strong understanding of electrical systems, battery technology, wiring diagrams, and diagnostic tools. • Ability to troubleshoot remotely and communicate technical concepts clearly. • Excellent customer‑service and problem‑solving skills. • Ability to work independently and manage multiple support cases. Preferred • Experience supporting a dealer or distributor network. • Familiarity with CAN bus systems, controllers, and EV drivetrains. • Experience writing service notes, technical documentation, or training materials. Physical Requirements • Ability to lift up to 50 lbs and perform hands‑on mechanical work. • Ability to stand, bend, and work in a shop environment as needed. $16 to $18 per hour, DOE