About this role
About Tally Group:
Tally Group is a world-leading technology company that builds and maintains software for energy retailers. Headquartered in Melbourne and with employees in 6 countries, our customers are some of Australia's largest energy providers. We want to transform how people power their homes and businesses!
We’re now looking for 6 new CSRs to join our team supporting our growing customer base. This is a great opportunity to kick off a career in the energy industry, or if you prefer, to provide a pathway into a tech career.
About the role:
You’ll be joining a close knit and supportive team of Customer Service Representatives (CSRs), answering inbound calls and assisting energy customers with a range of issues, from queries about their bill, to issues with their power supply.
This is a team that genuinely cares about each other, and full training and support will be given for you to excel in the role. As a CSR your days will include a mix of:
• Taking customer calls and answering queries about their power accounts eg applications for supply, meter reading requests, debt queries etc.
• Handling customer complaints.
• Creating service orders, initiating action, and updating customer information in response to customer requests.
• Arranging appointments for customer service work on behalf of clients.
• Making outbound customer calls regarding appointment confirmation and debt.
• Making simple adjustments to customer accounts in accordance with client credit control arrangements.
• Processing information relating to disconnect/reconnect fees and charges.
About you:
• 1+ years’ customer service experience in any industry eg retail, hospitality, call centre.
• Strong communication skills, both written and verbal
• Strong customer service skills
• Ability to stay calm under pressure and comfortable handling complaints
• Strong problem solver, with a proactive and resourceful mindset
• A positive attitude and willingness to learn, and collaborate as a team
• Ability to work autonomously, proactively and show initiative
• Enjoy a fast-paced environment
• Available to work rotating shifts between 8am-6pm, Monday to Friday
What we Offer?
• Supportive team that will help you succeed
• Office a 10min walk from Fortitude Valley Station
• Access to Employee Assistance Programme
• Employee events including morning teas, BBQs, lunches and outings
• Referral bonuses if you refer your friends
• Salary sacrifice and novated leasing
• Discounts at JBHifi
• Hybrid working to support work/life balance
• Tally Day: As an extra perk, we provide one Tally Day each year for you to use as an additional personal day or to observe a special occasion
If this sounds like you, apply now including a brief note letting us know why you'd be a greet fit for this role. We'll be reviewing applications as they come in.