About this role
🌟 Launch Your 2027 Career Strategy | Early-Access Talent Network: Human Resources Specialist (LOA & Disability Management)
POSITION TITLE: Human Resources Specialist
DEPARTMENT: HR Shared Services / Leave Operations
EMPLOYMENT TYPE: Full-time | Hybrid/Remote
LOCATION: Santiago, Dominican Republic | Philippines
WORK SCHEDULE: Monday – Friday, 8:00 AM – 5:00 PM US-EST
🚀 Get Ahead of the Hiring Rush!
Spectra Management is opening early-access applications for our upcoming Human Resources Specialist expansion.
While active onboarding for this cohort kicks off in the new year, we are collecting applications now to give qualified HR professionals priority placement. By submitting your profile early, our Talent Acquisition team will pre-screen and verify your credentials ahead of time—placing you at the front of the line when official interview slots open.
POSITION OVERVIEW
Spectra Management is seeking an experienced, compliance-minded Human Resources Specialist to oversee end-to-end leave of absence (LOA) workflows, medical documentation processing, and disability management for our client operations.
In this role, you will act as a Subject Matter Expert (SME) in company leave policies, U.S. federal/state regulations, and HR best practices. You will serve as the central liaison between employees, leadership, HR Shared Services, and third-party vendors—ensuring seamless return-to-work transitions while maintaining strict adherence to legal compliance, SLA timelines, and confidentiality standard operating procedures.
KEY RESPONSIBILITIES & ESSENTIAL FUNCTIONS
• Case Management & SLA Execution: Manage assigned leave-of-absence cases end-to-end, processing paperwork, responding to employee inquiries, and executing workflows within established Service Level Agreement (SLA) timelines.
• Return-to-Work Oversight: Coordinate the return-to-work process by communicating policy requirements, processing relevant medical documentation, and conducting timely outreach to employees on unauthorized leaves.
• Cross-Functional Liaison: Serve as the primary point of contact between team members, department managers, external vendor partners, and local/corporate HR leaders.
• Interactive Process Support: Partner closely with Employee Relations to support the ADA interactive process, evaluating accommodation requests and facilitating structured return-to-work plans.
• Employee Consultation & Benefits Guidance: Advise team members on leave options, timelines, pay policies (including third-party sick pay integration), and internal in-house leave protocols.
• Compliance & Data Privacy: Maintain strict adherence to HIPAA, ERISA, and employee privacy standards, ensuring sensitive medical and personal data remains protected at all times.
• Continuous Improvement: Maintain up-to-date knowledge of applicable federal, state, and local leave regulations (FMLA, ADAAA, USERRA). Assist in drafting and refining Standard Operating Procedures (SOPs) for the LOA function.
REQUIRED QUALIFICATIONS
• Core HR & Leave Knowledge: Deep familiarity with statutory leave administration and U.S. federal/state employment regulations, including FMLA, ADAAA, USERRA, HIPAA, OSHA, IRS, and DOL requirements.
• Regulatory Application: Proven capability to interpret, apply, and explain complex HR policies, leave rules, and compliance guidelines to diverse employee groups.
• Communication & Language Proficiency: Exceptional written and verbal English fluency with a track record of delivering high-touch customer service and de-escalating sensitive employee situations.
• Analytical & Organizational Skills: Strong research, data analysis, and problem-solving skills with demonstrated ability to manage competing priorities under tight deadlines.
• Technical Proficiency: Hands-on experience with Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Education & Experience: Bachelor’s degree in Human Resources, Business Administration, or a related field (or an equivalent combination of education and hands-on experience).
PREFERRED QUALIFICATIONS
• Enterprise Experience: Prior experience managing leave of absence programs within a large-scale enterprise or multi-site employer setting.
• Systems Experience: Experience using Human Capital Management (HCM) platforms—specifically PeopleSoft—and Customer Relationship Management (CRM) tracking systems.
• Professional Certifications: Professional in Human Resources (PHR) or Certified Employee Benefit Specialist (CEBS) designation.
WORK ENVIRONMENT & SCHEDULE REQUIREMENTS
• Shift: Full-time, standard US-EST schedule (8:00 AM – 5:00 PM EST, Monday through Friday).
• Workstation Set-Up: Dedicated quiet home office space equipped with high-speed internet and professional communication capabilities.
💡 Quick Tips for Applicants: Make Your Experience Count!
Think of your resume as your "first handshake" with our recruitment team. Because we receive a high volume of applications, our recruiters focus heavily on the specific skills, platforms, and regulatory experience explicitly detailed on your CV.
To ensure your qualifications stand out during this early-access campaign, tailor your resume using these guidelines:
• Highlight U.S. Compliance & Statutory Knowledge:
• Explicitly list your experience handling specific U.S. regulations (e.g., FMLA, ADA/ADAAA, USERRA, HIPAA, ERISA, DOL, OSHA).
• Specify state-level leave knowledge (e.g., California CFRA, NY PFL, MA PFML) if applicable.
• Detail Systems & Tools Used:
• Mention specific enterprise HCM systems (e.g., PeopleSoft, Workday, SAP) and CRM/Ticketing platforms (e.g., Salesforce, ServiceNow, Zendesk) you have used to manage leave cases.
• Highlight intermediate-to-advanced Excel capabilities (e.g., Pivot Tables, VLOOKUP/XLOOKUP, leave metrics tracking).
• Demonstrate English Proficiency & De-escalation Skills:
• Clearly state your English language proficiency (e.g., Professional English Fluency / Native / C2).
• Give concrete examples of managing employee consultations, de-escalating complex leave disputes, or advising management on pay policies (such as third-party sick pay).
• Showcase Case Volume & Metrics:
• Include practical numbers to show your capacity (e.g., "Managed an active caseload of 80–100 FMLA/ADA cases," "Maintained 98% SLA compliance for initial outreach").
• Format for ATS Readability:
• Use standard section headers (Work Experience, Education, Certifications, Technical Skills) and export your file in a clean PDF or Word format so our tracking system parses your experience correctly.