About this role
We are an extraordinary mix of travel industry experts, product, and software engineers, developing a successful online booking tool for corporations and large organizations. Today, as a part of the sector leader S4BT, we support 500k+ business users making thousands of bookings a day.
We’re looking for a customer-focused and well-spoken Junior Customer Service Consultant with French and English to join our team and answer questions and requests from hotels and partners.
As a Junior Customer Service Consultant with French and English, you will focus on:
• Delivering excellent customer service including telephone and mail etiquette
• Providing first line support for hotels- related problems and trying to fix the problems or answer the questions as efficient and sufficient as possible
• Solving problems related to payments
• Responding to emergency situations and taking appropriate actions
Skills and experience:
• Excellent verbal and written communication skills
• Stress resistance and ability to work effectively under deadlines
• Reliability and team player mentality
• Experience in customer service is nice to have
• Knowledge of Travel sector or reservation systems will be a strong asset
• Willingness to work on daily shift (8:00 AM to 8:00 PM)
• Working proficiency in French (min. B2)
• Intermediate level in English (B1-B2)
• Other language is nice to have
What you will have:
• Specific in-house training program during the first month
• The hybrid way of working (3/2), remote work is nothing new for us. If you want to come to the office, you will find company there as well.
• Medical care
• Multisport card
• Birthday holiday (extra day off to celebrate with family and friends)
• Volunteering day off - you will be able to make a mark and join our initiatives to support local communities, animals and planet
• Language courses
• Team integrations and fun events