About this role
Scope of Position: The Treatment Coordinator is responsible for presenting individualized Treatment plans to patients & ensuring all of their questions & concerns are taken care of. They also track Unscheduled Treatment daily & follow-up with patients who did not schedule treatment.
Essential Duties/Responsibilities: • Present & go over Treatment plans with patients for Case Acceptance. • Ensure the Unscheduled Treatment Report is up to date daily. • Check out patients. • Call patients & follow up on their Unscheduled Treatment. • Follow Tower scripts & tools to provide the best communication and customer service. • Rotate End of Day / Pre- Close • Input OOP Estimate on appointment & notify patient in advance of their OOP expense. • Make sure doctors’ schedules are filled • Track unscheduled treatment on spreadsheet & follow up with patients. • Track daily acceptance & unscheduled treatment in spreadsheet. • Provide Treatment estimates. • Assist in answering phones, when needed. • Other duties as assigned by Business Office Coordinator. Required Skills/Abilities: • Consistent, professional dress, & manner • Friendly, upbeat personality with a smiling face • Excellent written & verbal communication skills • Good time management skills & ability to multitask Education/Experience: • High School Diploma, or equivalent, required. • One to two years of experience working in a dental office, preferably in a treatment or salesrelated role. Supervisory Responsibilities: N/A DOE