About this role
Essential Duties and Responsibilities
Client Assessment and Service Coordination
• Identify client needs, strengths, barriers, and available support systems.
• Assist clients in accessing appropriate mental health, medical, social, and community services.
• Coordinate referrals and follow up to determine whether services were initiated and client needs are being addressed.
• Collaborate with clinical staff to support individualized treatment and service planning.
• Assist clients with navigating community resources, including housing, transportation, employment support, benefits, and other eligible services.
• Monitor changes in client needs and communicate significant concerns to the appropriate clinical personnel.
Client Support and Advocacy
• Establish professional, respectful relationships with clients and support person-centered care.
• Encourage client participation in treatment and recovery planning.
• Advocate for access to appropriate services while respecting client rights, preferences, and confidentiality.
• Coordinate communication with families, providers, and other authorized parties when appropriate.
• Recognize potential crisis situations and promptly follow agency procedures for escalation and referral.
Documentation and Medicaid Compliance
• Complete accurate, timely, and individualized service documentation in the agency's electronic health record.
• Document services provided, coordination activities, referrals, client responses, and progress toward identified goals as required.
• Ensure documentation supports the service delivered and complies with applicable Medicaid, managed-care, and agency requirements.
• Follow applicable confidentiality, HIPAA, client rights, incident reporting, and record-retention policies.
• Participate in audits, quality assurance reviews, and corrective actions when required.
• Meet established productivity and documentation deadlines without compromising service quality or compliance.
Team Collaboration and Training
• Participate in clinical staffing, case consultations, team meetings, and required supervision.
• Maintain communication with the assigned supervisor and appropriate members of the treatment team.
• Complete required onboarding, compliance, Medicaid service-delivery, and ongoing competency training.
• Maintain professional boundaries and perform duties within the scope of assigned responsibilities and qualifications.
Minimum Qualifications
• Education and experience consistent with the specific position, applicable Texas Medicaid requirements, and the agency's contracted program.
• Experience in mental health, behavioral health, social services, case management, or community-based support preferred.
• Strong written and verbal communication, organizational, documentation, and problem-solving skills.
• Ability to work effectively with individuals from diverse backgrounds and with varying support needs.
• Ability to maintain confidential records and comply with agency policies and applicable laws.
• Valid driver's license and reliable transportation if required for community-based client services.
$25-$35