About this role
PLEASE NOTE THAT THIS IS AN IN-OFFICE POSITION
Overview:
QuinnBet is an online Sportsbook and Casino operator in the UK and Ireland that has been rapidly growing over the past three years. We are now looking for an Office Administrator / Customer Support Agent to join our team.
Based in Cavan Town, this position offers an exciting opportunity to become part of an expanding, exciting company, as well as possibilities for career progression and development.
There is some flexibility with the hours of this position, which will be agreed with the successful candidate, but core hours will be 9am – 2pm for either three or four days per week.
Summary of the Position:
Responsible for replying to client queries and email correspondence; ensuring that all required client documentation is on file, and providing strong administrative support to the management and administrative teams. Responsible for producing daily Excel and other reports.
Responsibilities:
• Replying to client correspondence in a timely manner. This includes emails, live chat, and social media messages
• Ensuring that required documentation is on each client file, and that files are updated in the computerised system
• Promoting positive relationships with clients
• Process withdrawals
• Ensure that client adhere to all responsible gambling guidelines
• Preparing, producing, and distributing reports from the system
• Preparing reports from the system to disseminate bulk emails to clients
• General administrative duties as required
Education and Experience Required:
• Completion of some college coursework in Business, Finance, Law, or a related field OR two years of full-time office experience is required.
• Demonstrable experience in using computers for college coursework or in an office environment is also required.
Knowledge, Abilities, and Skills Required:
• Knowledge of general office practices and procedures.
• Strong working knowledge of a variety of computer software, including MS Office.
• Ability to work independently and collaboratively in a team environment.
• Excellent communication skills, particularly written skills.
• Proactive and forward-thinking, with high attention to detail.
• Ability to work a variety of shifts, according to business needs (rotas are prepared a month in advance).