About this role
Remote Patient Enrollment Specialist – Clinical Support | Full-Time
Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window Location: Remote Employment Type: Full-Time
Position Overview
We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team.
This position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities. The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation.
The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations.
This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows.
Key Responsibilities
Patient Outreach & Enrollment
• Conduct outbound and inbound patient calls as part of scheduled outreach activities
• Engage patients regarding Annual Wellness Visits and care management services
• Support patient enrollment and appointment scheduling
• Schedule, confirm, and coordinate patient appointments
• Follow up with patients to complete enrollment and scheduling activities
• Provide clear and professional information regarding available healthcare services
• Address routine patient questions and concerns appropriately
• Maintain established outreach, enrollment, and productivity expectations
Clinical Support
• Perform medication reconciliation and document patient-reported information
• Obtain and update medical histories, allergies, and preventive care information
• Collect and document patient-reported vital signs when applicable
• Identify relevant patient information for provider review
• Assist with chart preparation and clinical documentation
• Support care coordination and patient follow-up activities
• Escalate clinical concerns to the appropriate clinical team when necessary
Documentation & Compliance
• Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR
• Maintain complete, timely, and accurate patient records
• Follow established outreach, enrollment, clinical support, and documentation workflows
• Maintain HIPAA compliance and protect confidential patient information
• Follow company policies, procedures, and applicable healthcare requirements
• Maintain consistent documentation quality while meeting productivity expectations
Performance Expectations
This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment.
The role may involve:
• Completing patient outreach, enrollment, scheduling, and follow-up activities
• Documenting patient interactions accurately and promptly
• Working toward established call volume, enrollment, quality, and productivity goals
• Communicating effectively with Medicare-aged patients
• Managing voicemail-heavy outreach and unanswered calls
• Handling patient questions or objections professionally and appropriately
Required Qualifications
• Medical Assistant certification
• Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting
• Strong verbal and written communication skills
• Professional and confident telephone presence
• Strong organizational and documentation skills
• Ability to work independently in a remote environment
• Reliable attendance and ability to maintain assigned full-time work hours
• Comfortable working within structured workflows and performance expectations
Preferred Qualifications
• Previous experience with patient enrollment or healthcare outreach
• High-volume patient calling or call center experience
• Experience working with Medicare populations
• Experience supporting Annual Wellness Visits or preventive care programs
• Care management or care coordination experience
• Familiarity with Epic, NextGen, or comparable EHR platforms
• Previous remote healthcare experience
Ideal Candidate Profile
The ideal candidate is:
• Dependable and punctual
• Patient-focused while maintaining an efficient work pace
• Comfortable communicating with patients by telephone
• Organized, detail-oriented, and accurate
• Comfortable working toward measurable productivity and quality goals
• Able to manage multiple tasks while maintaining documentation accuracy
• Professional and resilient when handling objections, voicemail, or repetitive outreach
• Comfortable following established procedures and workflows
• Able to balance administrative, patient engagement, and clinical support responsibilities
• Self-motivated and accountable in a remote work environment
Why Join This Role?
This is an opportunity to contribute to a healthcare team focused on improving patient engagement and access to preventive and care management services while using both patient outreach and clinical support skills in a remote environment.
If you have healthcare experience, strong patient communication skills, and the ability to combine compassionate patient engagement with accurate clinical support, we encourage you to apply.