About this role
As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.
This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a training period of about 12 weeks. After graduating from training, you’ll be expected to report to an office about four days per month for important meetings, training, and collaboration. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.
Duties & responsibilities (upon completion of training)
Determine coverageDetermine liability (who’s at fault for the damages)Interview customers, claimants, and witnessesPartner with appraisers/estimators to manage vehicle repairsNegotiate with customers and other insurance carriers and resolve claims Must-have qualifications
Bachelor's degree or higherInstead of a degree, a combined total of five years post-secondary and/or relevant work experience Schedule: During onboarding (first three months), Monday-Friday 8:30am-5:30pm; after onboarding, Monday-Friday 9:00am-6:00pm including Saturday rotations (to accommodate our customers, the commitment to work Saturdays may be a permanent or on a rotational basis determined by business need)
Compensation
Once you complete training and pass any necessary testing requirements, your salary will be $52,500/year, however, during training, you’ll be paid hourly based on your annual salary.Gainshare bonus up to 16% of your eligible earnings based on company performance.An additional 10% when you work weekend hours. Benefits
401(k) with dollar-for-dollar company match up to 6%Medical, dental & vision, including free preventative careWellness & mental health programsHealth care flexible spending accounts, health savings accounts, & life insurancePaid time offPaid & unpaid sick leave where applicable, as well as short & long-term disabilityParental & family leave; military leave & payDiverse, inclusive & welcoming culture with Employee Resource GroupsCareer development & tuition assistanceEqual Opportunity Employer